Part-Time Bank CSR: Customer Experience Pro

Farmers-and-Merchants-Bank-of-Central-California-1; Walnut Creek (CA); On-site; USD 34,000 - 40,000; Part time

Job summary

Farmers and Merchants Bank of Central California is seeking a part-time Customer Service Representative for Walnut Creek, CA. This 30-hour-per-week role requires delivering prompt, friendly service, accurately processing transactions, and assisting customers at the teller window, drive-up, and over the phone.

The CSR will identify customer needs, promote appropriate products, and maintain high ethical standards while protecting customers' funds.

Qualifications

• Minimum of a high school diploma or equivalent.
• Previous cash handling experience preferred.
• Spanish speaking preferred but not required.

Responsibilities

• Provide prompt, friendly customer service and process transactions accurately.
• Identify customer needs and cross-sell or refer to branch staff as appropriate.
• Ensure safety and security of funds and information by following procedures.
• Handle transactions efficiently and accurately in person, by phone, or at drive-up.

Skills

Customer service

Cash handling

Communication

Ethical standards

Team player

Education

High school diploma

Job description

Farmers and Merchants Bank of Central California is seeking a part-time Customer Service Representative for Walnut Creek, CA. This 30-hour-per-week role requires delivering prompt, friendly service, accurately processing transactions, and assisting customers at the teller window, drive-up, and over the phone.

The CSR will identify customer needs, promote appropriate products, and maintain high ethical standards while protecting customers' funds.