Bank Teller & Customer Experience Associate

Citi; Walnut Creek (CA); On-site; USD 42,000 - 52,000; Part time

Benefits offered by this job

Medical, dental & vision coverage

401(k)

Paid time off

Job summary

Citi is seeking a part-time Teller in Walnut Creek, CA. You will deliver friendly, efficient customer service, perform banking transactions, and identify opportunities to refer Citi products based on client goals.

Responsibilities include handling cash, educating clients on digital services, and ensuring compliance with policies and regulatory requirements while maintaining a positive client experience.

Qualifications

• Previous relevant experience preferred.
• Demonstrated sales and customer service experience.
• Money handling experience.
• Effective problem solving and communication skills.
• Ability to work well in a team oriented environment.

Responsibilities

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service.
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash.
• Identify referral opportunities for new products and services based on client’s financial goals.
• Educate clients on digital and self-service opportunities offered by Citi.
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets.
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed.
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Customer service

Sales

Money handling

Problem solving

Teamwork

Education

High School diploma or equivalent

Job description

Citi is seeking a part-time Teller in Walnut Creek, CA. You will deliver friendly, efficient customer service, perform banking transactions, and identify opportunities to refer Citi products based on client goals.

Responsibilities include handling cash, educating clients on digital services, and ensuring compliance with policies and regulatory requirements while maintaining a positive client experience.