Automotive Diagnostics Support Specialist II

Snap-on Tools; San Jose (CA); Vor Ort; USD 42.000 - 52.000; Vollzeit

Zusammenfassung

Talentify in San Jose, CA seeks a front-line Customer Service agent to support Snap-on Diagnostics customers and franchisees via phone, email and written correspondence. You will troubleshoot software/hardware, assist with product use and upsell/cross-sell when appropriate.

Onsite role with fast-paced environment; High School diploma required; automotive knowledge preferred; 1 year of customer service experience preferred; strong verbal and written communication essential.

Qualifikationen

• High School diploma or equivalent required.
• College degree or automotive experience preferred.
• 1 year customer service experience preferred.

Aufgaben

• Provide support via phone, email, and written correspondence.
• Troubleshoot software/hardware and general product use.
• Meet call metrics and route calls appropriately.
• Enter customer data into CRM and attend trainings.
• Maintain professional, helpful customer interactions.

Kenntnisse

Customer service

Verbal communication

Written communication

Multi-tasking

Ausbildung

High School diploma or equivalent

College degree or automotive experience

Automotive industry knowledge (preferred)

Jobbeschreibung

Talentify in San Jose, CA seeks a front-line Customer Service agent to support Snap-on Diagnostics customers and franchisees via phone, email and written correspondence. You will troubleshoot software/hardware, assist with product use and upsell/cross-sell when appropriate.

Onsite role with fast-paced environment; High School diploma required; automotive knowledge preferred; 1 year of customer service experience preferred; strong verbal and written communication essential.