Part-Time Arena Event Security & Guest Experience

Phoenix Suns; Phoenix (AZ); On-site; USD 21,000 - 30,000; Part time

Job summary

Player 15 Group, the sports and entertainment company behind the Phoenix Suns, Phoenix Mercury, Valley Suns, and Mortgage Matchup Center, seeks a part-time Event Security Officer for PHX Arena. Headquartered in downtown Phoenix, the group emphasizes passion, creativity, and guest experience during events.

You will greet guests, screen bags, monitor access and respond to incidents with professional communication, while upholding arena policies and safety procedures.

Qualifications

• Excellent customer service skills, friendly, outgoing personality, and verbal communication skills.
• Works well with others in a team environment
• Maintain a neat, professional appearance as outlined by the Employee Handbook
• Ability to remain calm and focused at all times
• Ability to exercise sound judgment to diffuse volatile situations
• Ability to memorize layout of Mortgage Matchup Center
• Ability to be flexible with various post/work location based on business needs
• High school diploma required
• Must be at least 18 years of age
• Customer service experience in a fast-paced environment
• Proficiency in Microsoft Office products is recommended

Responsibilities

• Provide outstanding customer service that exceeds guests’ expectations while always seeking to find opportunities to improve guest experience
• Have a strong understanding of the arena layout to provide guests assistance and clear direction including during emergency situations
• Respond quickly and accurately to an incident. Utilize friendly persuasion and be firm and consistent while maintaining the highest professional standards
• Have a clear understanding of and ensure arena policies and procedures are followed by maintaining order and ensure adherence to all safety rules
• Respond to customer inquiries in a professional manner
• To ensure safety, monitor and control crowds during all events
• Verify credentials to control access into restricted areas
• Write clear and concise incident reports
• Monitor, patrol and respond to alarms/emergency situations inside/outside the Arena

Skills

Customer service

Team player

Professional appearance

Calm under pressure

Judgment

Arena layout knowledge

Flexible shifts

High school diploma

Age 18+

MS Office familiarity

Education

High school diploma

Tools

Microsoft Office

Job description

Player 15 Group, the sports and entertainment company behind the Phoenix Suns, Phoenix Mercury, Valley Suns, and Mortgage Matchup Center, seeks a part-time Event Security Officer for PHX Arena. Headquartered in downtown Phoenix, the group emphasizes passion, creativity, and guest experience during events.

You will greet guests, screen bags, monitor access and respond to incidents with professional communication, while upholding arena policies and safety procedures.