Part-Time Event Security & Guest Experience Pro

Player 15 Group; Phoenix (AZ); On-site; USD 19,000 - 30,000; Full time

Job summary

Player 15 Group is seeking a PT Event Security Officer for PHX Arena. You will deliver exceptional guest service, control access, monitor crowds, and respond to incidents to ensure safety during events.

The role requires strong teamwork, calm judgment, and the ability to follow arena policies, with duties including bag checks and incident reporting. 18+ and high school diploma required.

Qualifications

• Customer service experience in a fast-paced environment.
• High school diploma or equivalent.
• Ability to memorize arena layout.
• Ability to remain calm and focused at all times.
• Excellent customer service and communication skills.
• Must be at least 18 years old.
• Proficiency in Microsoft Office products is recommended.

Responsibilities

• Provide outstanding customer service and greet guests.
• Navigate arena layout to assist guests and direct during emergencies.
• Respond quickly to incidents with professionalism.
• Enforce arena policies and safety rules.
• Address guest inquiries professionally.
• Monitor crowds and ensure safety at events.
• Verify credentials for restricted areas.
• Write clear incident reports.
• Monitor alarms and emergencies inside/outside the arena.

Skills

Excellent customer service

Teamwork

Professional appearance

Calm under pressure

Judgment

Arena layout memorization

Flexibility with post locations

Customer service in fast-paced env

Verbal communication

Education

High school diploma

Tools

Microsoft Office

Job description

Player 15 Group is seeking a PT Event Security Officer for PHX Arena. You will deliver exceptional guest service, control access, monitor crowds, and respond to incidents to ensure safety during events.

The role requires strong teamwork, calm judgment, and the ability to follow arena policies, with duties including bag checks and incident reporting. 18+ and high school diploma required.