Event Security Officer

Phoenix Suns; Phoenix (AZ); On-site; USD 21,000 - 30,000; Part time

Job summary

Player 15 Group, the sports and entertainment company behind the Phoenix Suns, Phoenix Mercury, Valley Suns, and Mortgage Matchup Center, seeks a part-time Event Security Officer for PHX Arena. Headquartered in downtown Phoenix, the group emphasizes passion, creativity, and guest experience during events.

You will greet guests, screen bags, monitor access and respond to incidents with professional communication, while upholding arena policies and safety procedures.

Qualifications

• Excellent customer service skills, friendly, outgoing personality, and verbal communication skills.
• Works well with others in a team environment
• Maintain a neat, professional appearance as outlined by the Employee Handbook
• Ability to remain calm and focused at all times
• Ability to exercise sound judgment to diffuse volatile situations
• Ability to memorize layout of Mortgage Matchup Center
• Ability to be flexible with various post/work location based on business needs
• High school diploma required
• Must be at least 18 years of age
• Customer service experience in a fast-paced environment
• Proficiency in Microsoft Office products is recommended

Responsibilities

• Provide outstanding customer service that exceeds guests’ expectations while always seeking to find opportunities to improve guest experience
• Have a strong understanding of the arena layout to provide guests assistance and clear direction including during emergency situations
• Respond quickly and accurately to an incident. Utilize friendly persuasion and be firm and consistent while maintaining the highest professional standards
• Have a clear understanding of and ensure arena policies and procedures are followed by maintaining order and ensure adherence to all safety rules
• Respond to customer inquiries in a professional manner
• To ensure safety, monitor and control crowds during all events
• Verify credentials to control access into restricted areas
• Write clear and concise incident reports
• Monitor, patrol and respond to alarms/emergency situations inside/outside the Arena

Skills

Customer service

Team player

Professional appearance

Calm under pressure

Judgment

Arena layout knowledge

Flexible shifts

High school diploma

Age 18+

MS Office familiarity

Education

High school diploma

Tools

Microsoft Office

Job description

Job Summary

Player 15 Group is the sports and entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center.

Job Summary

Player 15 Group is the sports and entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center. Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care. Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community. We offer a fast-paced, collaborative environment where every team member contributes to the success of our teams, the experiences of our fans, and the impact we make throughout our community. We are seeking an experienced and motivated PT Event Security Officer to join our team. Event Security personnel have a direct responsibility for the experience, welfare, and safety of PHX Arena guests. By maintaining established security policies and procedures, staff will protect the arena, its assets, employees, and guests.

Your Role on the Team

Providing outstanding Customer Service is a main component of this role. Personnel will serve as information specialists responding professionally and patiently to guests’ comments, questions, and requests as well as greet, welcome, and thank customers as they arrive and exit each event. A significant portion of your shift will consist of searching guests’ bags via x‑ray for prohibited items and monitoring guest flow through walk through metal detectors, utilizing hand wands when necessary.

• Provide outstanding customer service that exceeds guests’ expectations while always seeking to find opportunities to improve guest experience
• Have a strong understanding of the arena layout to provide guests assistance and clear direction including during emergency situations
• Respond quickly and accurately to an incident. Utilize friendly persuasion and be firm and consistent while maintaining the highest professional standards
• Have a clear understanding of and ensure arena policies and procedures are followed by maintaining order and ensure adherence to all safety rules
• Respond to customer inquiries in a professional manner
• To ensure safety, monitor and control crowds during all events
• Verify credentials to control access into restricted areas
• Write clear and concise incident reports
• Monitor, patrol and respond to alarms/emergency situations inside/outside the Arena

Your Skills And Experience

• Excellent customer service skills, friendly, outgoing personality, and verbal communication skills
• Works well with others in a team environment
• Maintain a neat, professional appearance as outlined by the Employee Handbook
• Ability to remain calm and focused at all times
• Ability to exercise sound judgment to diffuse volatile situations
• Ability to memorize layout of Mortgage Matchup Center
• Ability to be flexible with various post/work location based on business needs
• High school diploma required
• Must be at least 18 years of age
• Customer service experience in a fast-paced environment
• Proficiency in Microsoft Office products is recommended

The Team & Experience

We believe great organizations are built by great people. That’s why we foster an in‑person collaborative, people‑first work environment where team members feel supported, empowered, and connected. We value individuals who bring an ownership mindset, lead with initiative, and embrace an “I’ll do it” mentality in support of the team and our fans. From career growth opportunities to everyday experiences around the office, we work hard to create an environment where people genuinely enjoy coming to work.

Benefits

At Player 15 Group, our people‑first culture is reflected in benefits and perks that may vary based on employment status and eligibility, including the following:

• Competitive medical, dental, vision, life and disability coverage options
• Paid vacation, sick time, volunteer time and company holidays
• 401(k) plan with Player 15 Group match
• Team member experiences throughout the year including team offsites, catered lunches, coffee stands, ice cream trucks and more
• Team swag throughout the year plus employee discounts at our Team Shop and online store
• Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts, as available
• Access to amenities, including:
  • Full fitness center with locker rooms and showers
  • Indoor/outdoor basketball courts
  • Pickleball court
  • Golf simulator and putting green
  • On‑site cafeteria and collaborative gathering spaces

Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Questions? Reach out to the Talent Acquisition team at [e-mail]