Part Time and Weekend Member Services

Planet Fitness; Brunswick (OH); On-site; USD 15,343 - 21,852; Full time

Benefits offered by this job

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Wellness resources

Job summary

Planet Fitness is seeking a Member Services Representative to deliver exceptional customer service to members, prospective members and guests. The role involves greeting, front desk duties, sign-ups, tours for prospects, and updating member accounts.

Hours include Sundays with weekend and weekday shifts; starting pay is $13.50/hour with a $0.50 raise after 30 days upon training completion. Eligible for discounts, uniforms, and advancement opportunities.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• High school diploma or GED required.

Responsibilities

• Greet members and guests with outstanding service.
• Check members into the system and assist with new sign-ups.
• Take tours for prospective members.
• Update member accounts as needed.
• Address questions and concerns; escalate to management when needed.
• Maintain club cleanliness and neatness.

Skills

Customer service background

Basic computer proficiency

Upbeat attitude

Punctuality

Exceptional customer service

Active listening

Diplomacy

Communication

Education

High School diploma/GED

Job description

Benefits

• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Wellness resources

Job Summary

Must be able to work Sundays. Weekend openings: 6a-2p, 9a-5p, 2p-10p, 5p-10p. Weekday shifts: 3p-10p (with 5p-10p exceptions). Pay starts at $13.50, with a $0.50 increase after 30 days and completion of training.

Great/Flexible for college students

Free Black Card when employed with us. Must be able to work at least one weekend day.

Member Services Representative

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.