Part-Time AM Front Desk Agent - Guest Experience Pro

Sheraton; Novi (MI); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Sheraton Novi is seeking a customer-focused Hotel Front Desk Agent to deliver exceptional guest service and ensure a welcoming, efficient stay. You will manage check-ins/outs, reservations, and inquiries while coordinating with housekeeping and management to uphold brand standards.

The ideal candidate demonstrates strong communication, problem-solving, and multitasking abilities in a fast-paced hospitality environment. Weekend availability is often required.

Qualifications

• Experience in hotel front desk or hospitality is required.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• Knowledge of hotel reservation systems (PMS).
• Ability to handle multiple tasks with attention to detail.
• Strong problem-solving and conflict-resolution skills.
• Ability to work independently and as part of a team.
• Dependable, professional, organized and detail-oriented.
• Flexible availability, including weekends and holidays.

Responsibilities

• Welcome guests with a friendly, professional attitude.
• Manage check-ins and check-outs efficiently and accurately.
• Process reservations, room assignments, and modifications.
• Answer calls, emails, and assist guests with inquiries.
• Handle complaints and special requests with professionalism.
• Maintain accurate guest records and billing information.
• Process payments and balance accounts as needed.
• Coordinate with housekeeping, maintenance, and management.
• Monitor room availability and occupancy.
• Provide information on amenities and local attractions.
• Keep front desk area clean, organized, and professional.
• Follow hotel policies, safety procedures, and service standards.
• Identify opportunities to improve the guest experience.

Skills

Front desk experience

Customer service

Interpersonal skills

Verbal communication

Written communication

PMS knowledge

Multitasking

Problem solving

Teamwork

Job description

Sheraton Novi is seeking a customer-focused Hotel Front Desk Agent to deliver exceptional guest service and ensure a welcoming, efficient stay. You will manage check-ins/outs, reservations, and inquiries while coordinating with housekeeping and management to uphold brand standards.

The ideal candidate demonstrates strong communication, problem-solving, and multitasking abilities in a fast-paced hospitality environment. Weekend availability is often required.