Part-Time Airport Customer Support Specialist

American Airlines; Pittsburgh (Allegheny County); On-site; USD 19,000 - 26,000; Part time

Benefits offered by this job

Travel Perks

Health Benefits

Wellness Programs

401(k) Program

Additional Benefits

Job summary

American Airlines is seeking a Part Time Customer Assistance Representative at the Pittsburgh International Airport. The role involves helping customers at the ticket area, operating kiosks, processing baggage, and ensuring compliance with regulations according to the CWA-IBT agreement. Qualification includes a high school diploma and English proficiency.

Starting pay is $16.58 per hour. The position requires reliability with overtime, weekends, and holidays, and may include travel to the

Qualifications

• High School diploma or GED or international equivalent
• Must be 18 years of age or older
• Read, write, fluently speak and understand the English language
• Applicable valid driver’s license as required by local authorities
• Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting
• Must fulfill FAA criminal background checks for unescorted access
• Must be able to secure airport security badges, if applicable
• Must be authorized to work in the U.S.

Responsibilities

• Greeting customers when they enter the airport or ticket area
• Monitor the ticket counter area for safety policy compliance
• Assist customers with self-service kiosk check-in and baggage processing
• Service and maintain kiosk machines
• Troubleshoot kiosk technology issues and coordinate with IT
• Verify carry-on baggage compliance with FAA/Company policies
• Verify and clear travel documents for international travelers using Timatic
• Assist with checked baggage processing and self-tagging
• Queue lines in ticket counter areas to manage flow
• Accept and activate self-tagged baggage
• Move baggage throughout the ticket counter area
• Assist with movement of assistive devices and oversized items
• Refer customers to service agents when appropriate
• Perform document clearance at kiosks
• Assist with non-ambulatory customer movement at gate/terminal
• Assist unaccompanied minors with boarding/deplaning
• Provide gate information and directions
• Perform paging as needed
• Complete trainings and comply with regulations and policies
• Wear uniforms as required
• Provide quality customer service per guidelines
• Use multiple internal resources/systems during interactions
• Travel to interview and relocation expenses are candidate’s responsibility
• Adhere to DOT, FAA, TSA regulations and company policies

Skills

Customer service

English proficiency

Education

High School diploma or GED

Tools

Sabre system

Job description

American Airlines is seeking a Part Time Customer Assistance Representative at the Pittsburgh International Airport. The role involves helping customers at the ticket area, operating kiosks, processing baggage, and ensuring compliance with regulations according to the CWA-IBT agreement. Qualification includes a high school diploma and English proficiency.

Starting pay is $16.58 per hour. The position requires reliability with overtime, weekends, and holidays, and may include travel to the