Part-Time Airport Customer Concierge

American Airlines; North Carolina; On-site; USD 19,000 - 26,000; Part time

Job summary

American Airlines is hiring a Part Time Customer Assistance Representative at Raleigh-Durham International Airport. You will greet customers, assist with self-service kiosks and baggage processing, and help travelers with gate information and directions.

The role emphasizes courtesy, efficiency, and safety, with starting pay of $16.58 per hour under the CWA-IBT agreement and a schedule that fits part-time needs across peak travel times.

Responsibilities

• Greeting customers when they enter the airport or arrive in the ticket area
• Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
• Assisting customers with self-service kiosk check-in and kiosk baggage processing
• Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
• Troubleshooting kiosk technology issues to identify the source of issues or errors
• Communicating with IT about kiosk technology issues that require additional servicing
• Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices
• Verifying and clearing travel documents for customers traveling internationally
• Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
• Queuing lines in ticket counter areas based on departure times or type of assistance needed
• Accepting and activating customers’ self-tagged baggage at the activation station
• Physically moving baggage throughout the ticket counter area
• Assisting customers with checking their assistive devices, sporting equipment, and other oversized items
• Refer customers to customer service agents when appropriate
• Performing clearance and verification of documents at kiosks
• Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
• Assisting unaccompanied minors with boarding, deplaning, or other transportation
• Providing customers with gate information and directions
• Performing paging activities at some airports
• Possibly performing additional related duties as deemed operationally necessary by management
• Reporting to position on time, as scheduled, and at

Job description

American Airlines is hiring a Part Time Customer Assistance Representative at Raleigh-Durham International Airport. You will greet customers, assist with self-service kiosks and baggage processing, and help travelers with gate information and directions.

The role emphasizes courtesy, efficiency, and safety, with starting pay of $16.58 per hour under the CWA-IBT agreement and a schedule that fits part-time needs across peak travel times.