Part-Time Academic Resource Center Specialist

MAVENLINK, INC.; Canton (MA); On-site; USD 26,000 - 32,000; Part time

Job summary

Massasoit Community College’s Canton campus seeks two part-time Academic Resource Center Clerks to provide administrative support, courteous visitor reception, and scheduling assistance for tutoring services.

Responsibilities include helping students schedule tutoring via Navigate, maintaining updated appointment calendars, handling inquiries, and protecting confidentiality. 12–18 hours weekly; $20.75 per hour; work at all Massasoit sites as needed.

Qualifications

• High school diploma or equivalent.
• Strong interpersonal, collaborative, organizational and administrative skills.
• Strong oral and written communication skills.
• Commitment to community college mission.
• Knowledge/skill using Microsoft Office applications and Outlook.

Responsibilities

• Provide excellent customer service to all constituencies (students, staff, faculty, community members).
• Assist students to make tutoring appointments utilizing the Navigate software system.
• Ensure that tutors and staff are aware of updates to their appointment schedules.
• Schedule appointments for students with Access and Disability Resources staff.
• Communicate with Administrative Assistant, ARC Director, Tutoring Coordinators and Access and Disability Resources staff to resolve operational or programmatic issues.
• Respond to telephone, email and in-person inquiries.
• Maintain confidentiality of student information.
• Assist with data entry for record keeping purposes.
• Copy, file, scan materials.
• Refer students to other campus resources as needed.
• Perform other related duties as needed to support the department's goals.
• All other duties as assigned.

Skills

Interpersonal skills

Communication skills

Organizational skills

Administrative skills

Microsoft Office

Outlook

Education

High school diploma or equivalent

Tools

Navigate software system

Job description

Massasoit Community College’s Canton campus seeks two part-time Academic Resource Center Clerks to provide administrative support, courteous visitor reception, and scheduling assistance for tutoring services.

Responsibilities include helping students schedule tutoring via Navigate, maintaining updated appointment calendars, handling inquiries, and protecting confidentiality. 12–18 hours weekly; $20.75 per hour; work at all Massasoit sites as needed.