Parkside Family Medicine - Patient Experience Host

Tribe513; Inman (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Tribe513 is seeking a Patient Experience Host to welcome patients, check them in and out, and ensure a positive in-office experience. You will enter confidential health and financial information into eClinicalWorks with accuracy and serve as the face of the practice.

Key duties include assisting with scheduling, resolving billing questions, protecting patient privacy, and maintaining a clean, organized front desk. Training is provided; equal opportunity employer.

Qualifications

• High school diploma or GED; medical field experience preferred
• Ability to enter confidential information accurately
• Strong communication and customer service skills
• Ability to resolve billing concerns with patients

Responsibilities

• Greet patients as the “face” of the practice
• Enter confidential personal health information and financial information into eClinicalWorks with a high rate of accuracy
• Work effectively and efficiently through identifying and resolving patient billing complaints where needed and direct necessary issues to the billing department
• Schedule appointments in eClinicalWorks with a high rate of accuracy
• Registers patients by verifying that patient records are up to date and accurate in eClinicalWorks
• Keeps work area neat and professional to provide a good patient experience
• Organizes, files and distributes mail daily
• Complies with federal and local laws to protect patient privacy
• Collects payments, applies payments and adjustments to patient accounts in eClinicalWorks, and reconciles daily deposits

Skills

Customer service

Communication

Data entry

Privacy compliance

Team coordination

Education

High School Diploma or GED

Tools

eClinicalWorks

Job description

Position Overview

Looking for a capable Patient Experience Host who is responsible for welcoming patients and checking patients in and out. This individual will represent the Tribe Way by showing over-the-top customer service to every individual that comes to the practice and advocating for patients in coordination of patient information and care to necessary parties. They will clearly communicate with surrounding team members to make each visit enjoyable and will make our patients feel heard and connected. This individual will take initiative to use medical and community resources available to better understand patient needs and ensure these needs are met and expectations are exceeded. The PEH team has high accountability with other departments for taking responsibility of the patient’s entire in-office experience.

Responsibilities

• Greets patients in a friendly manner as the “face” of the practice.
• Enters confidential personal health information and financial information into eClinicalWorks with a high rate of accuracy.
• Works effectively and efficiently through identifying and resolving patient billing complaints where needed and directs necessary issues to the billing department.
• Schedules appointments in eClinicalWorks with a high rate of accuracy.
• Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in eClinicalWorks and on patient's chart.
• Keeps work area and surrounding patient waiting areas neat and well-ordered to provide a clean and professional environment to the overall patient experience.
• Organizes, files and distributes mail as needed on a daily basis.
• Complies with federal and local laws in ensuring patient privacy.
• Collects payment from patients, applies payments and adjustments to patient accounts in eClinicalWorks, and reconciles daily deposits.

Education

High School Diploma or GED, experience in the medical field preferred but not required.

Environmental/Working Conditions

Normal office environment. Occasional overtime may be required and/or hours may be shortened as business needs dictate.

Physical Demands

Requires sitting and standing associated with a normal office environment. Manual dexterity needed for using a calculator and computer keyboard. This description is intended to provide only basic guidelines for meeting job requirements. Working conditions, skills and responsibilities may change as needed evolve.

Tribe513 is an equal opportunity employer.