Patient Experience Concierge

Tribe513; Inman (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Tribe513 is seeking a Patient Experience Host to welcome patients, check them in and out, and ensure a positive in-office experience. You will enter confidential health and financial information into eClinicalWorks with accuracy and serve as the face of the practice.

Key duties include assisting with scheduling, resolving billing questions, protecting patient privacy, and maintaining a clean, organized front desk. Training is provided; equal opportunity employer.

Qualifications

• High school diploma or GED; medical field experience preferred
• Ability to enter confidential information accurately
• Strong communication and customer service skills
• Ability to resolve billing concerns with patients

Responsibilities

• Greet patients as the “face” of the practice
• Enter confidential personal health information and financial information into eClinicalWorks with a high rate of accuracy
• Work effectively and efficiently through identifying and resolving patient billing complaints where needed and direct necessary issues to the billing department
• Schedule appointments in eClinicalWorks with a high rate of accuracy
• Registers patients by verifying that patient records are up to date and accurate in eClinicalWorks
• Keeps work area neat and professional to provide a good patient experience
• Organizes, files and distributes mail daily
• Complies with federal and local laws to protect patient privacy
• Collects payments, applies payments and adjustments to patient accounts in eClinicalWorks, and reconciles daily deposits

Skills

Customer service

Communication

Data entry

Privacy compliance

Team coordination

Education

High School Diploma or GED

Tools

eClinicalWorks

Job description

Tribe513 is seeking a Patient Experience Host to welcome patients, check them in and out, and ensure a positive in-office experience. You will enter confidential health and financial information into eClinicalWorks with accuracy and serve as the face of the practice.

Key duties include assisting with scheduling, resolving billing questions, protecting patient privacy, and maintaining a clean, organized front desk. Training is provided; equal opportunity employer.