Parkside Pediatrics - Patient Experience Host (Float)

Tribe513; Greenville (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Tribe513 is seeking a Patient Experience Host (Float) to welcome families and manage the check-in/check-out process across the Greenville Parkside Pediatric locations. The role emphasizes outstanding customer service, accuracy, and efficient flow of visits, with daily collaboration with the care team.

The position requires a high school diploma or GED, comfort with computer tasks, and the ability to stand for most of the shift; responsibilities include administrative duties and occasional

Qualifications

• Customer service experience preferred.
• Strong relational and hosting traits.
• Comfortable with computer skills and typing.
• Able to stand/walk for most of shift.

Responsibilities

• Greet patients and families with exceptional service and host waiting area.
• Guide check-in/check-out process and manage waiting room flow.
• Refresh waiting area multiple times daily; monitor wait times and appointments.
• Handle paperwork, schedule future appointments, and collect payments as needed.
• Support Patient Experience team by floating to other locations and covering urgent care when needed.
• Attend team trainings and development meetings throughout the year.

Skills

Customer service

Relational hosting

Typing

Education

High School Diploma or GED

Job description

Job Title: Patient Experience Host (Float)

Supervised by: PEH Coordinator

Location: Floating between Greenville area Parkside Pediatric locations

Hours: Full-time, Monday - Friday, 8:00AM - 5:00PM

Position Overview:

Responsible for welcoming families and checking patients in and out. Representing the Parkside Way by showing exceptional customer service, welcoming every family into the office, making them feel seen, loved, and served. Clearly communicating with surrounding team members to ensure all visits are facilitated with accuracy and efficiency. High accountability with other departments for taking responsibility of the patient’s entire in-office experience.

Responsibilities:

• Greeting our patients with exceptional customer service and hosting families by guiding their check in/out process and owning the waiting room atmosphere.
• Inviting, connecting, and partnering with our patients and families to help provide extraordinary patient care.
• Responsibilities including but not limited to refreshing waiting area multiple times throughout the day, walking around to waiting families to connect and welcome, owning wait times and over all flow of the appointments, handling paperwork, scheduling future appointments, and collecting payments.
• Completing daily administrative tasks including but not limited to reviewing provider schedules, prepping electronic charts for upcoming appointments, collecting and verifying patient demographic and insurance information, and cleaning and organizing the front desk and waiting room areas.
• Filling in on the Patient Experience team, floating to other locations as a Patient Experience Host, and covering early access/urgent care on an as needed basis.
• Attending team development meetings and trainings throughout the year.

Required Education & Certifications:

• Customer service experience preferred.
• Minimum education requirement: High School Diploma or GED.
• Comfortable with computer skills and typing.
• Strong relational and hosting traits
• Willing to be on your feet for 90% of your working hours.

Work environment and Physical Demands:

Requires sitting, standing, and walking associated with a normal physician office environment. Person may be exposed to fumes, airborne particles, infectious diseases, blood/bodily fluids, and disease-bearing specimens.

Tribe513 is an Equal Opportunity Employer.