Parks & Recreation Member Services Lead

City of Pearland, TX; Pearland (TX); On-site; USD 62,551,000 - 67,709,000; Full time

Benefits offered by this job

Fitness center access

Employee assistance program

Job summary

The City of Pearland, TX is seeking a dynamic Member Services Specialist to lead and improve day-to-day operations of the Parks and Recreation department. You will manage memberships, registrations, and rentals while delivering friendly, solution-focused service.

Weekend availability may be required as part of the role, with duties spanning reporting, scheduling, and cross-functional teamwork to ensure a safe, welcoming facility and excellent patron experience.

Qualifications

• Requires High School graduation or GED equivalent.
• One or more years of customer service experience, preferably in a supervisory or lead role.

Responsibilities

• Provide high-quality customer service, membership sales, and program registration in person and over the phone.
• Acts as Manager-on-Duty when assigned, including evenings, weekends, and holidays.
• Serve as the primary point of contact for escalated customer concerns. Respond, troubleshoot, and support citizen needs professionally and efficiently.
• Identify and elevate inquiry trends to relevant staff for departmental awareness and resolution.
• Process membership cancellations in accordance with City policies and procedures.
• Approve membership and program exceptions when appropriate and document decisions in accordance with City and Department policies.
• Manage third-party membership transactions including sales, reconciliations, and reporting as applicable.
• Track and process Financial Assistance requests, as approved and awarded by department administration.
• Run reports on utilized Financial Assistance and prepare invoices for the Forever Parks Foundation for reimbursement.
• Maintain and update RCN Membership Logs for New City Employees.
• Print and distribute membership key tags for Knapp Activity Center and Pearland RCN.
• Support membership promotions, tours, sales, and retention efforts.
• Coordinate West Pearland Community Center, outdoor pavilion, and small-scale Pearland RCN rentals.
• Ensure rental and programming spaces are set up and ready prior to rentals as defined in rental agreements or programming terms.
• Serve as the primary on-site support during rentals, programs, and events.
• Support promotional booths and outreach events as needed.
• Support frontline staff training, in-services, and ongoing development for Recreation Attendants and Facility Attendants.
• Develop, maintain, and adjust RA staff schedules to ensure adequate facility coverage during all hours of operations, including evenings, weekends, and holidays.

Skills

Customer service

Leadership

Supervisory experience

Education

High School diploma or GED

Job description

The City of Pearland, TX is seeking a dynamic Member Services Specialist to lead and improve day-to-day operations of the Parks and Recreation department. You will manage memberships, registrations, and rentals while delivering friendly, solution-focused service.

Weekend availability may be required as part of the role, with duties spanning reporting, scheduling, and cross-functional teamwork to ensure a safe, welcoming facility and excellent patron experience.