Parking Supervisor - THE POLAR EXPRESS Train Ride, Whippany, NJ

Rail Events Production; Whippany (NJ); On-site; USD 26,000 - 37,000; Full time

Job summary

Rail Events Productions is seeking a Parking Supervisor for THE POLAR EXPRESS Train Ride. You will lead the Parking Attendant team, ensure an efficient and friendly parking experience, and greet guests as they arrive.

You will confirm reservations, direct patrons, and support FOH and the Business Manager. The role requires strong leadership, excellent customer service, and the ability to work evenings, weekends, and in outdoor winter conditions.

Qualifications

• Ability to learn Etix Ticketing quickly.
• Strong leadership and communication skills.
• Excellent customer service skills.
• Will need to work weekends and evenings.

Responsibilities

• Lead the Parking Attendant team and coordinate front-of-house operations.
• Welcome customers and assist with parking reservations and inquiries.
• Direct patrons to ticketing area and maintain safe parking areas.
• Maintain a clean, safe, and inclusive work environment.

Skills

Leadership

Communication

Customer service

Attention to detail

Problem solving

Tools

Etix Ticketing

Job description

Job Title: Parking Supervisor - THE POLAR EXPRESS Train RideDivision/Department: Rail Events Productions/Front of HouseReports To: Rail Events Inc. (REI) Business Manager FOHType of position: Non-exempt/HourlyEmployee Classification: SeasonalCompensation: $23.00/hourlyJob Summary:The Parking Supervisor is responsible for creating the first impression of the event, so efficiency and friendliness are required. The position is responsible for creating and leading efficient parking experience, warmly greeting customers, confirming parking reservations, and directing patrons as needed. The Parking Supervisor manages responsibilities with a balance of patience and a sense of urgency, works well under pressure, has strong multi-tasking skills, and most importantly has a pleasant demeanor.Being part of the Front of House team is an excellent opportunity to learn about the business side of production and be the first interaction our guests experience. The high-energy logistics of moving folks through parking, the box office, waiting areas and onto their departure on time with all the amenities needed for the production is extremely rewarding, knowing guests are on their way to making lasting memories with loved ones. The Front of House team is also an integral part of providing customer service to our guests and support to cast and crew on the ground.Essential Duties and Responsibilities:Act as an example to, and assist in leading, the entire Parking Attendant teamAct as a liaison between the Parking Attendants and the FOH & Business ManagerCreate efficient parking experienceWelcome customers and assist the team with any service needs for efficient parking experienceHandle customer parking inquiries and ensure a pleasant customer experienceConfirm parking reservations, ensuring passengers have arrived at the appropriate date and timeDirect customer to the ticketing area if ticket updates and/ or more information is requiredAssist in general care, maintenance and safety of parking area including keeping a clean and orderly spaceCommunicate any safety or maintenance concerns to FOH ManagerMaintain a safe, welcoming, positive, and inclusive working environment and advises other management with related concernsCommunicate the importance of parking safety and implement practices with parking attendant teamOther duties as assignedEducation, Skill & Work Experience Requirements:Ability to learn the Etix Ticketing platform with efficiency and competency.Strong leadership and communication skillsExcellent customer service skillsBasic computer skillsAbility to work weekends and eveningsPossess a well-spoken manner in personal communicationsFront desk, reservation, customer service experience preferredSelf-motivation and attention to detailsAlert and aware of surroundingsMust be 18 or overWork Environment:Majority of time is spent in an outdoor settingAble to work in cold, snowy, or otherwise inclement winter weatherVaried schedule requiring evenings, weekends, and overtimeAble to stand for prolonged periods of timeAble to stand and walk on uneven or unsteady surfaces aboard a moving trainTime spent in and around active railroad yard(s)Working on THE POLAR EXPRESS Train Ride is unlike anything you will ever do. This immersive experience is entirely unique to Rail Events Productions. The challenge of producing a full-length production on a moving train is one of the most rewarding experiences as an artist or technician. With a total cast, crew and front-of-house employees of 60-75 people onsite every day and the possibility of over 2,000 guests, our days can be chaotic. With such a fast-paced environment, the team at Rail Events Productions takes care to properly support and teach everyone the best ways to accomplish their jobs. We strive to build a space where employees are safe and encouraged to grow throughout their time with the company.Rail Events Productions, an American Heritage Railways subsidiary, is an Equal Opportunity Employer.