Parking Attendant - THE POLAR EXPRESS Train Ride OKC

American Heritage Companies; Oklahoma City (OK); On-site; USD 21,000 - 29,000; Part time

Job summary

Rail Events Productions in Oklahoma City is seeking a Parking Attendant to support the Front of House & Business Manager and Parking Supervisor during THE POLAR EXPRESS Train Ride. You will act as a customer service representative, handling parking duties, directing guests, and ensuring a smooth arrival process.

This seasonal, non-exempt role requires outdoor work, weekend/evening availability, and the ability to lift light objects.

Qualifications

• Parking and customer service experience preferred.
• Strong leadership and communication skills.
• Excellent customer service skills.
• Alert and aware of surroundings.
• Well-spoken manner in personal communications.

Responsibilities

• Welcomes customers as they approach the parking area and assists with parking service needs.
• Confirm parking reservations and direct customers to the nearest open spot.
• Provide customer service information or direct to ticketing area when needed.
• Works with the entire event team to maintain a positive, enjoyable, and rewarding environment for all staff and patrons.
• Assist in general care and safety in the parking area, including keeping a clean and orderly space.
• Report any safety violations to the Parking Supervisor.
• Other duties as assigned.

Skills

Parking experience

Customer service

Leadership

Communication

Situational awareness

Job description

Job Details

Job Location: Oklahoma City, OK 73111

Position Type: Seasonal

Travel Percentage: None

Job Shift: Any

Job Title: Parking Attendant - THE POLAR EXPRESS™ Train Ride

Division/Department: Rail Events Production/Front of House

Reports To: Front of House & Business Manager

Type of position: Non-Exempt/Hourly

Employee Classification: Seasonal

Compensation: $17.50/hourly

Job Summary:

The Parking Attendant position works with the Front of House & Business Manager and Parking Supervisor to act as an overall customer service representative assisting with the execution of the parking duties associated with the event. Attendants are responsible for making the first impression of the event, so efficiency and friendliness are required.

Being part of the Front of House team is an excellent opportunity to learn about the business side of production and be the first interaction our guests experience. The high-energy logistics of moving folks through parking, the box office, waiting areas, and onto their departure on time, with all the amenities needed for the production, is extremely rewarding, knowing guests are on their way to making lasting memories with loved ones. The Front of House team is also an integral part of providing customer service to our guests and support to cast and crew on the ground.

Essential Duties and Responsibilities

• Welcomes customers as they approach the parking area and assists with parking service needs
• Confirm parking reservations and direct customers to the nearest open spot
• Provide customer service information or direct to ticketing area when needed
• Works with the entire event team to maintain a positive, enjoyable, and rewarding environment for all staff and patrons
• Assist in general care and safety in the parking area, including keeping a clean and orderly space
• Report any safety violations to the Parking Supervisor
• Other duties as assigned

Education, Skill & Work Experience Requirements

• Parking and customer service experience preferred
• Strong leadership and communication skills
• Excellent customer service skills
• Alert and aware of surroundings
• Possess a well-spoken manner in personal communications

Work Environment

• Majority of time spent in an outdoor setting
• Able to work in cold, snowy, or otherwise inclement winter weather
• Ability to work weekends and evenings
• Ability to lift 20-pound objects
• Varied schedule requiring evenings, weekends, and overtime
• Majority of time spent on feet

What’s in it for you?

• Join the cast and crew of a one-of-a-kind Broadway-stye performance on a moving train
• Amazing opportunity for folks beginning their theater career
• Serve others and create a world of make believe and magic
• Great industry pay and a chance to build upon your theater network and make lifelong connections
• Enrich and positively impact the experience for all - big and small
• Be part of an inclusive team in a supportive environment with high expectations for self and your fellow teammates
• Catered meals for 5-show days
• Comp tickets for your friends and family
• Potential for end of season bonus

Working on THE POLAR EXPRESS™ Train Ride is unlike anything you will ever do. This immersive experience is entirely unique to Rail Events Productions. The challenge of producing a full-length production on a moving train is one of the most rewarding experiences as an artist or technician. With a total cast, crew and front-of-house employees of 60-75 people onsite every day and the possibility of over 2,000 guests, our days can be chaotic. With such a fast-paced environment, the team at Rail Events Productions takes care to properly support and teach everyone the best ways to accomplish their jobs. We strive to build a space where employees are safe and encouraged to grow throughout their time with the company.

Rail Events Productions, an American Heritage Railways subsidiary, is an Equal Opportunity Employer.