Seasonal Parking Lead - Dynamic Event Experience

American Heritage Companies; Whippany (NJ); On-site; USD 26,000 - 37,000; Full time

Job summary

Rail Events Productions in Whippany, NJ, is seeking a Parking Supervisor for THE POLAR EXPRESS Train Ride. This seasonal role manages parking operations, greeting guests and directing them to optimize the parking experience.

You will supervise attendants, coordinate with FOH and management, and ensure safety and efficiency in a fast-paced outdoor environment. Availability on weekends/evenings is required.

Qualifications

• Ability to learn the Etix Ticketing platform with efficiency and competency.
• Strong leadership and communication skills
• Excellent customer service skills
• Basic computer skills
• Ability to work weekends and evenings
• Possess a well-spoken manner in personal communications
• Front desk, reservation, customer service experience preferred
• Self-motivation and attention to details
• Alert and aware of surroundings
• Must be 18 or over

Responsibilities

• Act as an example to, and assist in leading, the entire Parking Attendant team
• Act as a liaison between the Parking Attendants and the FOH & Business Manager
• Create efficient parking experience
• Welcome customers and assist the team with any service needs for efficient parking experience
• Handle customer parking inquiries and ensure a pleasant customer experience
• Confirm parking reservations, ensuring passengers have arrived at the appropriate date and time
• Direct customer to the ticketing area if ticket updates and/ or more information is required
• Assist in general care, maintenance and safety of parking area including keeping a clean and orderly space
• Communicate any safety or maintenance concerns to FOH Manager
• Maintain a safe, welcoming, positive, and inclusive working environment and advises other management with related concerns
• Communicate the importance of parking safety and implement practices with parking attendant team
• Other duties as assigned

Job description

Rail Events Productions in Whippany, NJ, is seeking a Parking Supervisor for THE POLAR EXPRESS Train Ride. This seasonal role manages parking operations, greeting guests and directing them to optimize the parking experience.

You will supervise attendants, coordinate with FOH and management, and ensure safety and efficiency in a fast-paced outdoor environment. Availability on weekends/evenings is required.