Parking Maintenance & Guest Experience Specialist

LAZ Parking; Atlanta (GA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Referral bonus

Paid training

Uniform provided

Paycards

Daily pay option

Job summary

LAZ Parking is seeking a Maintenance/Ambassador to ensure garages and surface lots are clean and well maintained daily. The role interfaces with customers, resolves disputes, and coordinates with departments to keep operations smooth.

The position emphasizes proactive upkeep, safe facility conditions, and responsive service. This is a full-time role based in Atlanta with opportunities for growth and paid training.

Qualifications

• Ability to communicate professionally and effectively.
• Willingness to be flexible, work multiple facility locations.
• Ability to handle challenging and at times, emotionally charged situations.
• Must be able to work unsupervised.
• Ability to speak, read, and comprehend the English language.

Responsibilities

• Maintain garages and surface lots daily.
• General maintenance: sweeping, wiping surfaces, trash, bulbs, painting.
• Assist with snow removal and winter upkeep.
• Operate maintenance equipment like sweepers and scrubbers.
• Complete daily maintenance tasks efficiently and timely.
• Greet customers, resolve issues, build rapport.
• Provide vehicle assistance to customers in garages and lots.
• Assist customers via intercom, lobby, lanes, and office.
• Promote premier customer service with a friendly, can-do attitude.
• Assist with cashiering as needed.
• Perform other duties as assigned.

Skills

Communication skills

Flexibility

Problem solving

Independence

English proficiency

Decision making

Urgency & timeliness

Teamwork

Education

High school diploma or GED

Job description

• Full-time
• $100 Referral Bonus
  
  

• The Details**
• Pay: $15 - $20/hr (depending on location)
• Full-time
• $100 Referral Bonus
  
  

Benefits Of Joining The LAZ Parking Family

• Growth Opportunities
• Paid training
• Free company uniform
• Pay Cards
• We partner with Payactiv - No more waiting for payday! With Payactiv TAP, you can choose to be paid every day or any day of the week–no additional cost!
• Gain peace of mind
• Get ahead of expenses
• $0 cost* and no hidden fees
  
  

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we’re the experts!

We are also a PEOPLE FIRST company. We often say “parking is our industry but people are our passion.” Our mission is to “create opportunities for our employees and value for our clients”. If you’re looking to join a growing company led by passionate people committed to being the best – contact us today!

The Spirit Of The Position

The Maintenance/Ambassador is responsible for ensuring garages and surface lots are maintained and cleaned on a daily basis. Interface with customers, handle disputes, provide effective communication between departments, co-workers, customers and clients.

Principal Job Duties

• Ensure garages and surface lots are maintained and cleaned on a daily basis.
• Responsible for general maintenance of the garage and surface lots – sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, painting etc.
• Assist with snow removal and management of winter upkeep (managing sidewalks and garages).
• May need to operate garage/floor sweeper and scrubber to ensure floors are clean and safe.
• Responsible for ensuring all daily duties on maintenance checklist are completed efficiently and timely.
• Greet customers using name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Provide vehicle assistance to customers in garages and surface lots.
• Assist customers as needed over intercom system, in lobbies, lanes, and in the parking office.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Assist with cashiering functions as needed.
• Perform other duties as assigned.
  
  

Education

• High school diploma or GED preferred but not required.
  
  

Experience

• Experience with general facility maintenance required.
• Experience in customer relations.
• Parking industry experience is preferred but not required.
• May need a valid driver’s license and be able to operate Maintenance vehicles.
  
  

Skills

• Ability to communicate professionally and effectively.
• Willingness to be flexible, work multiple facility locations.
• Ability to handle challenging and at times, emotionally charged situations.
• Must be able to work unsupervised.
• Ability to speak, read, and comprehend the English language.
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).
• Demonstrates a sense of urgency and timeliness.
• Excellent team building and interpersonal skills.
  
  

Physical Demands

• Ability to lift, push and pull at least 30 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.
• Ability to operate machinery including a golf cart.
  
  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.