PARKING SPECIALIST

University of Washington; Seattle (WA); On-site; USD 45,000 - 60,000; Full time

Job summary

University of Washington Parking Services in Seattle seeks a Parking Specialist to greet visitors, issue permits, and enforce parking rules on campus.

This 100% on-site role runs 5:30am-2:00pm, requires a year of customer service and a valid license, and offers opportunities to support safety and campus operations.

You will interact with diverse people, manage payments via POS, and work as part of Transportation Services to keep campus moving smoothly.

Qualifications

• One year of public contact work in a customer service setting.
• Possession of a valid Washington State driver’s license.

Responsibilities

• Provide welcoming customer service and wayfinding to campus visitors.
• Sell parking permits and collect daily fees via POS system.
• Direct traffic, install signage, and enforce campus parking rules.
• Patrol campus areas and report signage issues.
• Support administrative tasks and collaborate with team.

Skills

Customer service experience

Cash handling

Effective communication

Tools

Point-of-Sale system

Job description

Job Description

Transportation Services has an outstanding opportunity for a Parking Specialist to join their team.

About This Opportunity

Under the general direction of the Parking Operations Manager and Parking Operations Assistant Manager, Parking Specialists play a principle role in creating a remarkable first and last impression for anyone coming to the university campus. Parking Specialists, in an approachable and friendly manner, issue parking permits, collect parking fees, perform parking enforcement duties, provide consistent information about parking system processes and procedures and perform other parking-related field duties.

Job Description

Transportation Services has an outstanding opportunity for a Parking Specialist to join their team.

About This Opportunity

Under the general direction of the Parking Operations Manager and Parking Operations Assistant Manager, Parking Specialists play a principle role in creating a remarkable first and last impression for anyone coming to the university campus. Parking Specialists, in an approachable and friendly manner, issue parking permits, collect parking fees, perform parking enforcement duties, provide consistent information about parking system processes and procedures and perform other parking-related field duties.

This position is 100% on-site at the Seattle campus and is not telework eligible. The work hours for this position are 5:30am-2:00pm.

Key Responsibilities

Customer Service & Communication (45%)

• Provide “Welcoming & Wayfinding” customer service – Interact with every customer in an ambassadorial, service-oriented, highly visible manner. Always remain professional as the face of the organization.
• Maintain above-average knowledge of campus parking regulations, building locations, lots, and construction impacts – Used daily to give directions, parking options and wayfinding.
• Direct traffic and install traffic control equipment – Work at intersections, street crossings, and place barricades/signage as directed.
• Respond to campus emergencies – Including earthquakes, fires, weather hazards (after hours, weekends, holidays as requested).
• Keep a safety first mentality - Report observed safety hazards, suspicious persons or activities and damages to University property.

Operational Task Management (45%)

• Sell parking permits and collect daily parking fees – Operate a touch-screen point-of-sale system and process electronic card transactions accurately.
• Issue accurate parking warnings and citations – Use a computerized hand-held ticket writer (or manually) in accordance with campus policies, WAC, and RCW.
• Patrol assigned campus areas – Inspect parking lot conditions, report signage issues, write citations, and conduct parking occupancy surveys.
• Complete special event assignments year-round (including holidays) - as needed

Administration (10%)

• Work collaboratively as a team – Participate in huddles, use radio/phone, Teams, and email for communication, and secure shared equipment (handhelds, flashlights).
• Check daily schedule and work email – Maintain awareness of daily related information before and during each shift.
• Present a neat, tidy uniform appearance – Keep gatehouses, work areas, and university vehicles clean and orderly.
• Perform other duties as assigned – Including court testimony (if subpoenaed), training new employees, transporting staff, and administrative office tasks.

Required Qualifications

Minimum Qualifications

• One-year public contact work in a customer service environment;
• Possession of a valid Washington State motor vehicle driver's license;

Preferred Qualifications

• Strong problem-solving skills
• Demonstrated excellent customer service and communication skills, ability to effectively communicate detailed directions to campus visitors and respond to a variety of questions
• Demonstrated cash handling experience and the ability to meet cash handling standards
• Effective oral and written communication skills
• Computer experience utilizing Microsoft Windows and Microsoft Word software and e-mail programs

Working Conditions

• Must be able to bend, kneel, stoop, and carry/lift objects such as parking barricades weighing up to 50 pounds
• Must be able to stand and/or walk up to seven hours per eight-hour shift
• Must be able to provide proof of satisfactory driving record
• Must be able to work outside year-round, in all types of weather with or without shelter
• Must be able to work in a kiosk with varying degrees of temperature with adequate heating and cooling during all seasons
• May require additional hours based on operational necessity such as working special events
• Work in motor vehicle parking areas in presence of exhaust fumes
• Must be able to work effectively with minimum supervision as well as work in a shared workspace with co-workers
• Must be able to work under pressure and assist customers under varying traffic conditions
• Must be able to work in a non-smoking environment.
• Regular and predictable attendance is required.
• This position is not telework eligible.

Compensation, Benefits And Position Details

Pay Range Minimum

$45,144.00 annual

Pay Range Maximum

$60,156.00 annual

Benefits

Other Compensation:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent)

100.00%

Union/Bargaining Unit

SEIU Local 925 Nonsupervisory

About The UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail].

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.