Parking Services Team Lead

tuftsmedicine; Boston (MA); On-site; USD 52,000 - 76,000; Full time

Job summary

Tufts Medicine seeks a Parking Services Supervisor to ensure the parking operation runs smoothly and safely. You will supervise frontline staff, coordinate training, and uphold cash control procedures while delivering top customer service to patients and visitors.

The role emphasizes maintaining facility cleanliness, security, and efficient operations, with focus on policy adherence and reliable reporting of daily cashier activity.

Qualifications

• High school diploma or equivalent.
• Five (5) years of experience in parking services or facilities.
• Prior experience supervising full and part time staff.

Responsibilities

• Supervises cashier relations with staff, patients and clients to ensure that complaints, disagreements or misunderstandings about rates or services are resolved diplomatically.
• Supervises the quality of work for all employees to ensure that all work tasks and assignments are performed efficiently, effectively, and as required.
• Supervises maintenance of the facility to ensure that it is clean and maintained in according to company policies and procedures.
• Monitors maintenance of the facility to ensure that it is clean and maintained in according to company policies and procedures. Establishes clearly defined cleaning schedules and monitor adherence.
• Interacts with the parking office staff and maintains an open and professional relationship.
• Supervises audits of daily cashier reports to ensure that proper sales totals are reported and recorded on time and to maintain security vigilance over possible employee theft and/or inefficiencies.
• Supervises and reviews all damage claims in order to assign responsibility for damages.
• Manages special events or functions as they relate to the parking facility in order to ensure that incoming customers are served efficiently and properly.
• Maintains collaborative team relationships with peers and colleagues in order to effectively contribute to the working groups achievement of goals, and to help foster a positive work environment.

Skills

Analytical skills

Interpersonal skills

Revenue control systems

Cash handling

Education

High school diploma

Associate's degree in business

Job description

Tufts Medicine seeks a Parking Services Supervisor to ensure the parking operation runs smoothly and safely. You will supervise frontline staff, coordinate training, and uphold cash control procedures while delivering top customer service to patients and visitors.

The role emphasizes maintaining facility cleanliness, security, and efficient operations, with focus on policy adherence and reliable reporting of daily cashier activity.