Parking Services Liaison – Accounting Services

Austincc; Fayetteville (AR); On-site; USD 55,000 - 63,776; Full time

Job summary

Austin Community College is seeking a Parking Services Liaison responsible for evaluating parking citation appeals and providing clear professional responses. The role requires maintaining good relationships while addressing complex customer inquiries and assessing campus parking facilities for improvements.

Qualified candidates should have a High School Diploma and two years of relevant experience, along with strong written communication skills. This position is essential for ensuring fair parking practices while promoting a positive community environment.

Qualifications

• Two years of experience in administrative law or high-level customer service.
• Ability to interpret complex legal codes.

Responsibilities

• Review and evaluate written parking citation appeals.
• Prepare and deliver professional written responses.
• Serve as a point of contact for escalated customer inquiries.

Skills

Knowledge of department operations

Knowledge of accounting principles

Exceptional written communication skills

Education

High School Diploma or equivalent

Associate or bachelor’s degree in criminal justice or related field

Job description

Summary of Job Duties

The Parking Services Liaison reports to the Assistant Director, Business Services. The position will review and evaluate written parking citation appeals in accordance with established policies and procedures; determine appropriate outcomes including upholding, reducing, issuing warnings, or dismissing citations. Prepare and deliver clear, professional written responses that communicate decisions and support rationale. This position will also serve as a point of contact for escalated customer inquiries, resolving complex issues with professionalism, consistency, and sound judgment; conduct periodic assessments of campus parking facilities, including signage and lot conditions, to ensure accuracy, visibility, and alignment with enforcement practices; and provides recommendations for improvements as needed.

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Minimum Qualifications

• High School Diploma or equivalent.
• At least two years of experience in administrative law, code enforcement, paralegal work, or high-level customer service involving conflict resolution.
• Valid driver’s license.

Preferred Qualifications

• Associate or bachelor’s degree in criminal justice, Public Administration, or a related field preferred.

Knowledge, Skills & Abilities

• Knowledge of department operations, policies and procedures, applicable laws and regulations.
• Knowledge of accounting principles.
• Ability to plan, organize, and coordinate activities, resources, and materials associated with the needs of the department or program.
• Ability to interpret complex legal codes and apply them to specific often unique scenarios.
• Exceptional written communication skills with the ability to maintain neutrality, professionalism, and clarity under pressure.

Salary Information

55000-63776

Required Documents to Apply

Cover Letter/Letter of Application, License or Certificate (see special instructions for submission instructions), List of three Professional References (name, email, business title), Resume

Optional Documents

Proof of Veteran Status

Recruitment Contact Information

Troy Vela, Strategic Talent Acquisition Specialist, [e-mail]