Parking Operations Supervisor - Free Parking & Growth

Propark Mobility; Boston (MA); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Free Parking

Paid holidays

Wellness program

Benefits package

Job summary

Propark Mobility in Boston, MA is seeking an Assistant Account Manager I for a full-time position at a luxury hotel. The role pays $50,000–$60,000 annually and demands 40 hours per week with a flexible schedule including weekends and holidays.

You will supervise frontline staff, handle customer service issues, coordinate between guests and management, and support payroll and administrative tasks at the location. This is a growth-oriented opportunity with competitive benefits.

Qualifications

• Must have held a valid driver's license for 2 years minimum.
• Prior parking experience preferred.
• Supervisory experience in parking, customer service, and/or hospitality industries.
• Willingness to work a flexible schedule including weekends and holidays.

Responsibilities

• Supervise and manage all frontline associates daily, including supervisors, cashiers, valets, attendants and maintenance personnel.
• Handle customer complaints and day-to-day operational issues.
• Act as liaison between customers, staff, and management.
• Make meaningful recommendations for hiring employees, appraising productivity, and/or disciplining employees.
• Assist in training cashiers, valets, and shuttle drivers to ensure meeting of job expectations.
• Provide continuous customer service training for all Propark employees at assigned location.
• Assist in shuttle fleet upkeep, preventative maintenance and repairs.
• Assist office manager with administrative duties.
• Patrol and monitor safety and cleanliness of parking garage and facility.
• Process cash receipts and compile bank deposits for bookkeeper revenue reports.
• Assist in reviewing work schedules to ensure adequate coverage while minimizing expenses.
• Assist in reconciliation of time cards and submission of payroll for Propark staff.
• Ensure compliance of company and client policies and procedures.
• May be asked to fill in for front line associates during their absences.
• May be asked to fill in for Account Manager in his/her absence or on second shift/weekends.
• Prepare reports, surveys and conduct special projects as needed.

Skills

Supervisory experience

Customer service

Hospitality

Job description

Propark Mobility in Boston, MA is seeking an Assistant Account Manager I for a full-time position at a luxury hotel. The role pays $50,000–$60,000 annually and demands 40 hours per week with a flexible schedule including weekends and holidays.

You will supervise frontline staff, handle customer service issues, coordinate between guests and management, and support payroll and administrative tasks at the location. This is a growth-oriented opportunity with competitive benefits.