Parking Operations Shift Leader

University of Kentucky; Lexington (VA); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

UK’s Exceptional Benefits

Job summary

The University of Kentucky is seeking a Parking Control Supervisor Assistant to join the Transportation Services team in Lexington, KY. Reporting to the Transportation Services Manager Assistant, this position provides leadership and operational support for designated parking enforcement and attendant booth operations.

The Assistant Shift Leader plays a key role in ensuring efficient service delivery, maintaining high customer service standards, supervising personnel, and supporting compliance

Qualifications

• High school diploma.
• 2 years of related experience.
• Supervisory experience preferred.
• Experience with T2 Systems Flex and Hand-held Ticket Writers preferred.
• Driver's license and ability to drive preferred.

Responsibilities

• Assist with the supervision and daily leadership of parking enforcement and attendant booth operations within assigned areas.
• Oversee daily cash handling activities, including collections, reconciliations, and accurate accounting of funds.
• Assign daily work responsibilities, maintain staffing coverage, and support efficient operational performance.
• Train, coach, and provide guidance to parking supervisors, attendants, and other assigned personnel.
• Review and approve timesheets, leave requests, and personnel documentation in accordance with university policies.
• Conduct employee performance reviews and provide ongoing feedback regarding performance and development.
• Manage customer disputes and resolve escalated service concerns using sound judgment and effective communication.
• Represent the department at meetings, special events, and operational activities as directed.
• Monitor employee performance, operational activities, and compliance with departmental procedures.
• Assist with interviewing, evaluating, selecting, and developing employees while supporting corrective action and personnel processes as needed.
• Ensure proper use of parking enforcement technologies, parking control systems, credit card processing equipment, vehicle immobilization devices, and related operational equipment.

Skills

Leadership

Customer service

Communication

Judgment/Decision making

Conflict resolution

Organization

Dependability

Teamwork

Safety awareness

Education

HS

Tools

T2 Systems FLEX

Hand-held Ticket Writers

Microsoft Office

Job description

The University of Kentucky is seeking a Parking Control Supervisor Assistant to join the Transportation Services team in Lexington, KY. Reporting to the Transportation Services Manager Assistant, this position provides leadership and operational support for designated parking enforcement and attendant booth operations.

The Assistant Shift Leader plays a key role in ensuring efficient service delivery, maintaining high customer service standards, supervising personnel, and supporting compliance