Parking Operations Manager — Client-Focused, Multi-Site

Colonial Group; Austin, Northern (TX, KY); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

Colonial Group is seeking a Commercial Parking Manager to oversee daily operations of one or more commercial parking facilities. You will supervise staff, manage client relationships, monitor revenue and expenses, and ensure safety and service quality.

The ideal candidate is organized, adaptable, and experienced in parking, hospitality, transportation, property management, or other customer-focused operations, with flexibility to work evenings, weekends, and travel between sites.

Qualifications

• High school diploma or equivalent required.
• At least one year of supervisory or management experience preferred.
• Experience in parking, hospitality, transportation, property management, or another customer-service environment preferred.
• Experience with scheduling, payroll, revenue reporting, budgeting, or expense management preferred.
• Strong leadership, coaching, customer service, and client-management skills.
• Ability to review operational and financial information, identify discrepancies, and implement solutions.
• Strong organizational, time-management, and critical thinking skills.
• Effective verbal and written communication skills.
• Ability to prioritize responsibilities and exercise sound judgment in a challenging environment.
• Proficiency with computers, mobile devices, scheduling systems, revenue-management systems, and standard business applications.
• Ability to maintain confidential employee, client, and company information.
• Ability to work independently and collaboratively across multiple locations and departments.
• PMC will consider relevant combinations of education, training, and experience.

Responsibilities

• Oversee daily operations for one or more commercial parking facilities.
• Serve as primary operational contact for assigned clients and properties.
• Build professional relationships with clients, address concerns promptly, and ensure contractual service requirements are met.
• Prepare schedules and maintain appropriate staffing levels based on operational needs.
• Monitor service quality, facility conditions, equipment, traffic flow, safety, and employee performance.
• Conduct regular site visits and address operational issues, equipment problems, and process inefficiencies.
• Monitor revenue, payroll, overtime, expenses, and other account-level financial information.
• Review operational and financial reports for accuracy and investigate discrepancies.
• Maintain accurate records and submit required reports by established deadlines.
• Support budgeting, cost-control, revenue growth, and operational-improvement initiatives.
• Recruit, onboard, train, coach, and supervise assigned employees.
• Establish performance expectations and address performance or conduct concerns consistently.
• Promote a respectful, inclusive, safe, and service-focused Work Environment.
• Ensure employees follow company policies, client requirements, cash-handling procedures, and safety standards.
• Coordinate with Operations, Human Resources, Payroll, Finance, Information Technology, vendors, and other departments.
• Support the implementation and use of parking, revenue-control, scheduling, and reporting technology.
• Report accidents, injuries, property damage, safety hazards, and operational concerns promptly.
• Assist with new account openings, transitions, special events, and other operational projects when required.
• Travel between assigned properties and other company locations as needed.
• Attend required meetings and complete assigned training by established deadlines.
• Work a flexible Schedule based on business needs, which may include early mornings, evenings, weekends, holidays, and emergency response.
• Perform other job-related duties consistent with the position’s responsibilities and business needs.

Skills

Supervisory experience

Parking industry knowledge

Customer service

Leadership

Scheduling & payroll

Financial acumen

Communication skills

Education

High school diploma or equivalent

Tools

Scheduling systems

Revenue-management systems

PC & software skills

Job description

Colonial Group is seeking a Commercial Parking Manager to oversee daily operations of one or more commercial parking facilities. You will supervise staff, manage client relationships, monitor revenue and expenses, and ensure safety and service quality.

The ideal candidate is organized, adaptable, and experienced in parking, hospitality, transportation, property management, or other customer-focused operations, with flexibility to work evenings, weekends, and travel between sites.