Parking Operations Lead: Revenue & Service Excellence

Pivot Parking LLC

Seven Isles (FL)

Hybrid

USD 65,000 - 90,000

Full time

14 days+

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Job summary

Pivot Parking LLC seeks an Operations Manager to oversee daily parking operations across multiple assets, including garages and lots, focusing on efficiency, revenue, customer experience, and compliance. You will lead site operations, implement policies, coordinate access control and maintenance, report performance, and collaborate with owners and partners.

A bachelor’s degree in business or related field and experience in parking or transportation are preferred; some travel between locations is

Qualifications

Bachelor's degree in business, operations, transportation, or related field preferred.
Experience in operations management, parking, transportation, or related industries.
Strong leadership and organizational skills with the ability to manage one or more locations or priorities.
Analytical mindset with the ability to interpret data and drive operational improvements.
Familiarity with parking technologies, access systems, and revenue control platforms preferred.

Responsibilities

Oversee day-to-day operations across one or more parking assets, ensuring consistency, efficiency, and high service standards.
Implement and maintain operational policies, procedures, and best practices across all facility types.
Coordinate site operations including access control, traffic flow, maintenance coordination, and overall facility presentation.
Develop and execute pricing strategies, rate structures, and revenue programs aligned with market conditions and asset goals.
Monitor revenue performance, payment compliance, and operational data to identify trends and opportunities for improvement.
Collaborate with internal and external stakeholders to maximize utilization and financial performance.
Oversee implementation and management of parking technologies including PARCS systems, LPR, mobile payment platforms, and digital integrations.
Ensure systems are functioning effectively and are optimized for both operational efficiency and customer convenience.
Evaluate and recommend new technologies to improve operations and reporting capabilities.
Ensure compliance with all applicable policies, regulations, contracts, and agreements.
Conduct regular audits and inspections of facilities, equipment, and processes.
Identify operational risks and implement corrective actions as needed.
Maintain a high standard of customer service across all locations.
Address escalated customer concerns and ensure timely resolution.
Collaborate with property owners, municipalities, tenants, and partners to align operational goals and expectations.
Recruit, train, and manage staff including supervisors, attendants, enforcement personnel, and maintenance teams.
Establish performance expectations and provide coaching, feedback, and development opportunities.
Ensure proper staffing levels, scheduling, and accountability across all locations.