Parking Operations Lead | Guest Experience & Staffing

Ace Parking Management; Portland (OR); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Flexible Spending Accounts

401k

Vacation/Sick leave

Holiday pay

Job summary

Ace Parking Management in Portland, OR, is seeking an Assistant Manager to lead parking operations with a focus on policy compliance, guest satisfaction, and team leadership. This role integrates hiring, training, and scheduling across multiple locations to maintain service standards.

Ideal candidates will have supervisory experience, strong communication, and the ability to manage multiple tasks in a fast-paced environment. Competitive hourly pay and a benefits package support work-life balance.

Qualifications

• Bachelor’s degree preferred, but not required.
• One-year supervisory experience required.
• Prior parking experience is a plus, but not required.
• Must be willing to work a flexible schedule, and must be available to work weekends.
• Must be able to meet MVR guidelines.
• Must have and maintain a valid driver’s license.
• Must be able to drive a manual transmission vehicle.
• Demonstrate exceptional oral and written communication skills.
• Knowledge of and working skills in Microsoft Office Suite.
• Ability to multi-task in a fast-paced working environment.
• Ability to lift up-to 25lbs.

Responsibilities

• Ensuring that parking policies and procedures meet expectations and established standards, while maximizing profitability and minimizing financial exposure.
• Assisting in the management of team members including, being an integral part of the hiring, training, coaching, and counseling processes, to ensure that performance standards are met in multiple locations.
• Assisting in the planning and directing special event activities, as well as coordinating with other Supervisors and Directors as required.
• Responding to and resolving any guest or visitor complaints, vehicle claims and service discrepancies.
• Maintaining continual communication with property management, Site Manager, customers, and guests.
• Keeping Site Manager abreast of any management concerns in a timely and efficient manner and resolving issues as quickly as possible in their absence.
• Conducting shift briefings and staff meetings to ensure a consistent and effective flow of information.
• Maintain a safe and clean work environment by educating and directing team members on the use of equipment and resources.
• Handling call offs and assisting with scheduling when necessary.
• Diagnosis and preventative care maintenance.

Skills

Supervisory experience

Exceptional communication skills

Multi-tasking

Customer service

Education

Bachelor’s degree preferred

Tools

MS Office Suite

Job description

Ace Parking Management in Portland, OR, is seeking an Assistant Manager to lead parking operations with a focus on policy compliance, guest satisfaction, and team leadership. This role integrates hiring, training, and scheduling across multiple locations to maintain service standards.

Ideal candidates will have supervisory experience, strong communication, and the ability to manage multiple tasks in a fast-paced environment. Competitive hourly pay and a benefits package support work-life balance.