PARKING MANAGER - COMMERCIAL

Ace Parking Inc.; San Diego (CA); On-site; USD 31,684 - 37,195; Full time

Benefits offered by this job

Potential 20% bonus

Flexible Spending Accounts

401k

Vacation/Sick

Holiday

Job summary

Ace Parking Inc. is hiring an Operations Manager in San Diego to lead a team of parking attendants, ensuring effective operations and customer service. The ideal candidate will have at least 5 years of management experience in parking or transportation, excellent leadership, organizational, and communication skills, and a Bachelor's degree. The role includes overseeing daily operations, managing personnel, and ensuring adherence to safety standards. Attractive benefits include potential bonuses and retirement options.

Qualifications

• Minimum of 5 years of parking or transportation management experience.
• Physical ability to lift heavy items (50 lbs).

Responsibilities

• Manage day-to-day operations ensuring established procedures adherence.
• Plan personnel utilization and perform training oversight.
• Develop and implement operational procedures for efficiency.
• Oversee daily cash handling and submit accurate reports.
• Manage parking lot equipment and facilities, including maintenance.
• Recruit, hire, train, and schedule staff.

Skills

Leadership skills

Organizational abilities

Communication skills

Interpersonal abilities

Financial acumen

Education

Bachelor’s degree or equivalent education

Job description

Compensation

Range $23.00 - $27.00 per hour.

About the Position

As an operations manager, you will manage a team of parking attendants and provide guidance and support to ensure all work is performed to the highest standards. In this role, you will demonstrate your leadership skills and contribute to the success of our business.

The job responsibilities are organized around our core values:

Accountability

• Manage the day‑to‑day operations, ensuring adherence to established procedures and standards.
• Plan personnel utilization, interview, selection, policy compliance, training oversight, supervision, performance review, and adherence to all laws and regulations.
• Develop and implement operational procedures to optimize efficiency and customer service.
• Oversee daily cash handling procedures and submit accurate reports of collections.
• Manage and maintain parking lot equipment and facilities, including maintenance and damage control.
• Recruit, hire, train, and schedule staff.
• Hold team members accountable for their roles and responsibilities, providing regular performance feedback and conducting evaluations.
• Promote a culture of professionalism, accountability, and exceptional customer service among the team.
• Ensure a safe environment for employees and guests, including vehicle safety and traffic control.
• Maintain the maintenance and upkeep of the facility, such as key gate arms, parking systems, booths, and signage.
• Ensure the cleanliness and appearance of the parking area.

Profitability

• Monitor financial performance, including revenue, expenses, and labor costs.
• Implement cost‑control measures to maximize profitability while maintaining service quality.
• Identify opportunities for revenue growth through promotions, pricing strategies, or additional services.
• Analyze financial data and implement strategies to maximize profitability, such as optimizing staffing levels and pricing structures.
• Set and track key performance metrics related to operational efficiency, customer service, and financial performance.
• Accountable for meeting or exceeding established performance targets.

Exceptional Service

• Train and motivate staff to provide exceptional customer service.
• Address customer inquiries, concerns, and complaints in a professional and timely manner.
• Regularly assess service quality through feedback mechanisms and take corrective actions as needed.
• Ensure guests receive exceptional service and address any concerns or complaints promptly and effectively.
• Monitor customer feedback and take corrective actions to continuously improve service quality.

Communication

• Foster clear and open communication within the team and with other departments.
• Coordinate with property management to ensure a seamless guest experience.
• Conduct regular meetings with staff to relay important information and gather input.

Family

• Create a positive and supportive work environment that promotes belonging and teamwork among staff.
• Encourage a healthy work‑life balance for team members.
• Offer opportunities for professional growth and development within the department.

About You

The ideal candidate will possess strong leadership skills, excellent organizational abilities, and a passion for providing top‑notch parking services. He/she will also possess the following experience and key attributes.

Your Qualifications

• Bachelor’s degree or equivalent education and experience.
• Minimum of 5 years of parking or transportation management experience.
• Strong leadership and management skills.
• Excellent communication and interpersonal abilities.
• Physical ability to lift heavy items (50 lbs).
• Financial acumen is a plus.

Benefits

• Potential 20% bonus
• Flexible Spending Accounts
• 401k
• Vacation/Sick
• Holiday

Equal Opportunity Employer

Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: [e-mail] describing the accommodation.

Additional Statement

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.