Parking Operations Lead: Customer Care & Safety

Premium Parking; Miami (FL); On-site; USD 52,000 - 70,000; Full time

Job summary

Premium Parking in Miami, FL is seeking an Account Supervisor to oversee daily operations of a parking facility, monitor activity, respond to customer inquiries, and support an entry level management role.

The role collaborates with Account Managers and Senior Agents to uphold quality and safety standards, manage tickets, data entry, and safety reporting. The ideal candidate will have strong communication and physical endurance for on-site patrols, with flexibility for varied shifts.

Qualifications

• Valid Driver’s License required.
• Must be able to drive and operate a standard and automatic transmission vehicle comfortably.
• Must have good communication skills.
• Must maintain professional image.

Responsibilities

• Patrol assigned area by foot, golf cart or truck to observe parking violations.
• Enforce location rules by issuing warnings and towings; arrange towing of abandoned/expired/illegally parked vehicles.
• Issue tickets for meters and improper parking and related violations.
• Respond promptly to customers to process payments.
• Record data for citations/violations with time, date, location, and vehicle details.
• Conduct lot audits and car counts at designated locations and times.
• Inform management of safety issues and damaged signs; report accidents or incidents.

Skills

Driving

Communication

Professionalism

Time management

Tools

MS Office

Job description

Premium Parking in Miami, FL is seeking an Account Supervisor to oversee daily operations of a parking facility, monitor activity, respond to customer inquiries, and support an entry level management role.

The role collaborates with Account Managers and Senior Agents to uphold quality and safety standards, manage tickets, data entry, and safety reporting. The ideal candidate will have strong communication and physical endurance for on-site patrols, with flexibility for varied shifts.