Parking Operations & Customer Service Lead

University of Texas Southwestern Medical Center

Dallas (TX)

On-site

USD 38,000 - 52,000

Full time

3 days ago

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Job summary

UT Southwestern Medical Center in Dallas is seeking a Parking Operations Associate to support parking operations, enforcement, customer service, and facility management on a 100% on-site basis, typically M-F 8am-5pm.

You will be the primary contact for staff, employees, and visitors, triaging inquiries, guiding to services and online tools, and ensuring timely resolution of requests while maintaining policy knowledge.

Qualifications

Education: High School Diploma or equivalent.
Experience: 3 years in customer service, public contact, parking enforcement, or facilities operations with planning or coordination duties.
Licenses: Valid Class C Texas Driver License with acceptable driving record.

Responsibilities

Serve as the primary contact for staff, employees, and external customers; respond, triage, route, and resolve requests professionally.
Monitor and follow up on pending requests to ensure prompt resolution.
Educate customers on services and online tools; maintain knowledge of policies and updates.
Interpret and enforce parking regulations and applicable state laws; issue warnings or citations as appropriate.
Conduct patrols across campus and offsite locations; identify violations or safety concerns.
Coordinate maintenance of parking facilities and support equipment; assist with requisitions and inventory.