Parking Operations & Customer Experience Lead

Tampa Hispanic Heritage, Inc; Tampa (FL); Hybrid; USD 68,000 - 101,000; Full time

Job summary

Tampa Hispanic Heritage, Inc. seeks a dedicated supervisor to lead parking operations and administrative staff in a municipal setting. You will direct staff, validate meter rentals and citation workflows, and ensure accurate revenue and accounting procedures while maintaining high-quality public service.

The role requires strong supervisory skills, attention to details, and the ability to apply rules and codes; shifting schedules may include nights, weekends, or overtime to support emergencies.

Qualifications

• Five years of progressively responsible administrative experience, with one year in a supervisory role.
• Graduation from an accredited high school or equivalent preferred.
• Valid driver’s license required.

Responsibilities

• Supervises staff and coordinates meter rentals, citations, and QA.
• Oversees financial transactions, revenue reconciliation, and budgeting.
• Coordinates accounts payable and ensures accurate financial controls.
• Provides training, performance reviews, and customer service oversight.

Skills

Supervisory skills

Financial accounting

Customer service

Communication

Budget management

Education

High school diploma or equivalent

Tools

Office software

Job description

Tampa Hispanic Heritage, Inc. seeks a dedicated supervisor to lead parking operations and administrative staff in a municipal setting. You will direct staff, validate meter rentals and citation workflows, and ensure accurate revenue and accounting procedures while maintaining high-quality public service.

The role requires strong supervisory skills, attention to details, and the ability to apply rules and codes; shifting schedules may include nights, weekends, or overtime to support emergencies.