Parking Operations & Customer Experience Lead

SP Plus Corporation; Boston (MA); On-site; USD 77,366,000 - 88,166,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

FSAs

Disability insurance

Life insurance

401k

Paid time off

Job summary

SP Plus Corporation in Charlestown, MA is seeking a Location Attendant to support daily parking operations and customer interactions at the site. You will help supervise staff, process deposits, and prepare reports while ensuring a high level of service and a safe, welcoming environment for customers.

The role requires a high school diploma, at least six months of parking experience, a valid driver's license, and flexibility for second/third shifts and weekends.

Qualifications

• High School graduate; parking experience preferred.
• Must have a valid state driver’s license with current address and clean record.
• Availability for 2nd/3rd shifts and weekends may be required.
• Excellent oral and written communication; strong customer service orientation.
• Ability to stand, walk, and lift up to 25 pounds; cash handling.

Responsibilities

• Assist in day-to-day parking operations and customer interactions.
• Prepare month-end reports and manage deposits.
• Supervise frontline staff and scheduling.
• Maintain knowledge of garage layout and local streets.
• Ensure safety and report incidents to Facility Manager.

Skills

Customer service

Oral communication

Written communication

Adaptability

Judgment

Physical demands

Education

High School Diploma

Job description

SP Plus Corporation in Charlestown, MA is seeking a Location Attendant to support daily parking operations and customer interactions at the site. You will help supervise staff, process deposits, and prepare reports while ensuring a high level of service and a safe, welcoming environment for customers.

The role requires a high school diploma, at least six months of parking experience, a valid driver's license, and flexibility for second/third shifts and weekends.