Parking & Mobility Shift Supervisor

West Michigan Hispanic Chamber of Commerce; Grand Rapids (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

City of Grand Rapids seeks a supervisor to coordinate Mobile GR's 24/7 parking operations, overseeing staff including attendants, dispatchers, and security personnel. The role ensures safe daily operations, efficient cash handling, and responsive customer service.

Responsibilities include hiring and training, equipment maintenance, revenue audits, and policy updates to improve efficiency and service quality for city parking facilities.

Qualifications

• Associate's degree in business administration, public administration, or a related field.
• Two years in customer service, operations, or facilities management with supervisory experience.
• Valid Michigan Driver's License or ability to obtain within 30 days of hire.

Responsibilities

• Supervises staff during shifts; participates in hiring, onboarding, training and evaluations.
• Oversees parking equipment and related cash revenue systems; performs minor repairs as needed.
• Responds promptly to inquiries, service requests, and complaints to ensure positive customer experience.
• Oversees cash handling, prepares and delivers cash banks, and verifies deposits.
• Monitors facilities for safety, functionality, and cleanliness; maintains inventory and records.
• Directs traffic flow and assists with events on city streets.
• Reviews and updates policies and SOPs to improve efficiency and service quality.
• Audits revenue streams and maintains daily financial records.

Skills

Supervisory experience

Customer service

Operations management

Education

Associate's degree

Job description

Nature of Work

The purpose of this position is to supervise and coordinate Mobile GR's 24/7, year-round operational staff to ensure safe and efficient daily parking and mobility operations. During assigned shifts, the position oversees Mobile GR personnel, including but not limited to parking booth attendants, traffic management staff, special event aides, parking enforcement officers, custodial and security staff, dispatchers, customer service representatives, and equipment maintenance personnel.

Essential Duties and Responsibilities

• Supervises the work of assigned personnel during an assigned shift; participates in hiring, onboarding, training, and performance management processes; delegates work assignments; and conducts performance evaluations.
• Operates, troubleshoots and performs minor repairs on parking access control equipment including software and hardware systems related to cash revenue management, vehicle counting, automatic vehicle identification, communication ticket dispensers, control gates, and coin units,
• Responds promptly and professionally to customer inquiries, service requests, and complaints to ensure a positive customer experience.
• Oversee cash handling operations, including preparation and delivery of cash banks to scheduled cashiers; reviews shift reports for accuracy; and verifies bank deposits. According to established procedures.
• Monitors parking and mobility facilitiesoperations, equipmentand premises to ensure safety, functionality, and cleanliness standards are consistently maintained.
• Maintains accurate inventory of supplies, equipment, and spare parts; prepares and maintains records as required.
• Direct and manages traffic flow to preventoverfilling of facilities; assists with events set up and coordination on city streets.
• Reviews and recommend updates to policies, procedures and SOPs to improve operational efficiency and service quality.
• Audits parking revenue streams, reconciles financial data, and maintains accurate daily financial records to ensure accountability and transparency.
• Performs other duties as assigned.

Minimum Training and ExperienceRequired Education and Experience

• Associate's degree in business administration, public administration, or a related field

• Two (2) years in customer service, operations, or facilities management environment, or related experience; including demonstrated supervisory or managerial experience.

Required Licenses or Certifications

• Valid Michigan Driver's License (or ability to obtain within 30 days of hire)

Additional Postings available from City of Grand Rapids