Parking & Mobility Shift Supervisor

City of Grand Rapids, MI; Grand Rapids (MI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401a with employer match

Paid holidays

Paid vacation and sick time

Paid parking

Tuition reimbursement

Parental leave

Wellness program

Employee discounts

Job summary

City of Grand Rapids, MI seeks a supervising operations coordinator for Mobile GR’s 24/7 parking and mobility operations. You will oversee booth attendants, traffic staff, event aides, enforcement officers, custodial and security, dispatchers, customer service reps, and maintenance personnel during shifts.

Position requires an Associate’s degree plus two years in customer service/operations with supervisory experience; valid Michigan driver’s license required.

Qualifications

• Associate’s degree in business administration, public administration, or a related field.
• Two years in customer service, operations, or facilities management with supervisory experience.
• Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities.

Responsibilities

• Supervises the work of assigned personnel during a shift; participates in hiring, onboarding, training, and performance management.
• Operates and minor repairs on parking access control equipment and related cash revenue systems.
• Responds to customer inquiries, service requests, and complaints to ensure positive customer experience.
• Oversees cash handling, bank deposits, and shift reports for accuracy.
• Monitors facilities operations, safety, functionality, and cleanliness.
• Maintains inventory of supplies, equipment, and spare parts; records kept as required.
• Directs traffic flow and assists with events on city streets.
• Reviews and updates policies, SOPs to improve efficiency and service quality.
• Audits revenue streams and maintains daily financial records.

Skills

Supervisory experience

Customer service experience

Education

Associate’s degree in business administration/public administration

Job description

The purpose of this position is to supervise and coordinate Mobile GR’s 24/7, year-round operational staff to ensure safe and efficient daily parking and mobility operations. During assigned shifts, the position oversees Mobile GR personnel, including but not limited to parking booth attendants, traffic management staff, special event aides, parking enforcement officers, custodial and security staff, dispatchers, customer service representatives, and equipment maintenance personnel.

Essential Duties and Responsibilities

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Supervises the work of assigned personnel during an assigned shift; participates in hiring, onboarding, training, and performance management processes; delegates work assignments; and conducts performance evaluations.
• Operates, troubleshoots and performs minor repairs on parking access control equipment including software and hardware systems related to cash revenue management, vehicle counting, automatic vehicle identification, communication ticket dispensers, control gates, and coin units,
• Responds promptly and professionally to customer inquiries, service requests, and complaints to ensure a positive customer experience.
• Oversee cash handling operations, including preparation and delivery of cash banks to scheduled cashiers; reviews shift reports for accuracy; and verifies bank deposits. According to established procedures.
• Monitors parking and mobility facilities operations, equipment and premises to ensure safety, functionality, and cleanliness standards are consistently maintained.
• Maintains accurate inventory of supplies, equipment, and spare parts; prepares and maintains records as required.
• Direct and manages traffic flow to prevent overfilling of facilities; assists with events set up and coordination on city streets.
• Reviews and recommend updates to policies, procedures and SOPs to improve operational efficiency and service quality.
• Audits parking revenue streams, reconciles financial data, and maintains accurate daily financial records to ensure accountability and transparency.
• Performs other duties as assigned.

Required Education and Experience

• Associate’s degree in business administration, public administration, or a related field

-- AND --

• Two (2) years in customer service, operations, or facilities management environment, or related experience; including demonstrated supervisory or managerial experience.

-- OR --

• Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities

Required Licenses or Certifications

• Valid Michigan Driver’s License (or ability to obtain within 30 days of hire)

We Offer

• Medical, Dental, and Vision starting on Day 1
• 6% employee 401a contribution with employer matching (6% or 7% based on bargaining unit)
• Employee & Employer contributions to Retiree Health Savings Account
• Voluntary benefits such as term life insurance, flexible spending accounts, accidental insurance, disability insurance, and deferred compensation plan options
• Twelve Paid Holidays
• Paid Vacation and Sick Time
• Paid Parking (if applicable)
• Employee Home Ownership Incentive
• Tuition Reimbursement and professional development opportunities
• Paid Parental Leave
• Employee Assistance Program with free mental health counseling
• Comprehensive Wellness program with a health and wellness incentive
• Employee Discounts and Perks

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Leaves and Accommodations Analyst, Amanda Kaulback. Email [e-mail] or [e-mail] or by phone at [phone].

The City of Grand Rapids does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy or gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Please Note

This position is subject to the provisions of the applicable collective bargaining agreement and all relevant civil service rules. For additional information, links to union agreement and Civil Service Rules are provided below.

Collective Bargaining Agreements

Civil Service Rules