24/7 Parking & Mobility Shift Lead

Our Community's Children; Grand Rapids (MI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental, Vision day 1

401a employer matching

Retiree Health Savings Account

Twelve Paid Holidays

Paid Vacation and Sick Time

Paid Parking (if applicable)

Employee Discounts and Perks

Job summary

The City of Grand Rapids seeks a seasoned supervisor to coordinate twenty-four seven parking and mobility operations. You will oversee a diverse team during shifts, ensure safety, and manage equipment, cash handling, and customer service across city facilities.

Ideal candidates hold an associate degree in business or public administration and have two years of supervisory or managerial experience in related settings. A Michigan driver’s license is required.

Qualifications

• Associate’s degree in business administration, public administration, or a related field.
• Two years in customer service, operations, or facilities management with supervisory experience.

Responsibilities

• Supervises the work of assigned personnel during shifts and participates in hiring, onboarding, and performance evaluations.
• Operates, troubleshoots and repairs parking access control equipment and related revenue systems.
• Responds to customer inquiries, service requests and complaints to ensure positive experiences.
• Oversees cash handling operations and reviews shift reports for accuracy and deposits.
• Monitors facilities to ensure safety, functionality and cleanliness.
• Maintains inventory of supplies and records; manages traffic flow and event coordination.
• Reviews and updates policies and SOPs for efficiency and quality.
• Audits revenue streams and ensures accountability in financial records.

Skills

Supervisory experience

Customer service

Operations management

Education

Associate’s degree in business administration or public administration

Job description

The City of Grand Rapids seeks a seasoned supervisor to coordinate twenty-four seven parking and mobility operations. You will oversee a diverse team during shifts, ensure safety, and manage equipment, cash handling, and customer service across city facilities.

Ideal candidates hold an associate degree in business or public administration and have two years of supervisory or managerial experience in related settings. A Michigan driver’s license is required.