Parking Meter Software Support Specialist

City-of-Fort-Lauderdale,-Fl; Fort Lauderdale (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

The City of Fort Lauderdale is seeking a Parking Meter Management Systems Administrator to maintain and enhance our electronic parking meter software and related GIS data. You will oversee system configurations, user access, and rate changes, collaborating with vendors to resolve issues and implement updates.

You will analyze data to optimize parking operations, maintain inventory logs, and support the GIS platform for real-time meter location information.

Qualifications

• Associate's Degree in a related field is required.
• Must have at least 1 year of experience in operation, maintenance, and updating parking meter management software systems.
• Valid State of Florida Driver's license with acceptable driving record within 30 days of hire.

Responsibilities

• Administers and maintains parking technology platforms and related applications; manages configurations, user accounts, and access permissions.
• Diagnoses and resolves application issues with platform vendors and software suppliers; coordinates updates and rate configurations.
• Researches data to identify efficient methods and provides reports on collected data.
• Maintains records of system configurations, device inventory, and parking space data across platforms.
• Utilizes analytical data to survey City-owned parking areas and maps spaces via GIS.
• Supports GIS database development and deployment for real-time data on meters and locations.
• Provides weekend revenue and fuel reports for parking services.
• Troubleshoots IoT devices, iPads, and iPhones used in parking operations and documents data.

Skills

GIS knowledge

Customer service

Education

Associate's Degree in a related field

Tools

Parking meter management software

Job description

The City of Fort Lauderdale employees possess a passion for public service demonstrated by a high degree of enthusiasm, self-reliance, and job proficiency. They effectively convey the vision and mission of the organization and provide excellent service and satisfaction to our internal and external customers.

Maintains and updates the electronic parking meter management software systems. Assists in the design of the system's database structures; assists in the organizational development of parking services and reports on data. Maintains cities Master Meter Inventory and Parking Space Inventory.

In accordance with Article 24 of the Collective Bargaining Agreement between the City of Fort Lauderdale and Teamsters Local Union 769, for posting purposes this open-competitive job posting shall be considered as a simultaneous internal and external posting (it is open to both internal City employees and external applicants).

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

• Administers and maintains a variety of parking technology platforms and internally developed departmental applications; manages system configurations, user accounts, and access permissions for a user under the direction of management.

• Diagnoses and resolves application issues in cooperation with platform vendors and software suppliers; escalates unresolved issues to senior staff as appropriate; coordinates routine updates, parking rate changes, and special event parking rate configurations

• Researches data to find the most efficient productive method in the applications of parking meter operations; provides reports on various collected data

• Maintains accurate records of system configurations, device inventory, user assignments, and parking space data across multiple platforms

• Utilizes analytical data for field operations to conduct survey of all City owned and maintained parking areas; maps all general parking spaces to conform to the City GIS
• Assists the City's Information Technology staff with the development and deployment of the Geographical Information System database that provides on-line, real time data regarding meter types, locations of all on-street, lots and garage locations, meter maintenance histories and other tools
• Provides weekend revenue and fuel report for parking services
• Troubleshoots and corrects malfunctions on field IoT devices, iPads, and iPhones used in parking operations; captures and documents data collected from affected devices
• Develops a preventative maintenance program for the department's parking meters to reduce time and improve customer satisfaction
• May perform assignments in the installation, repair and maintenance of parking meter equipment
• Applies rate changes and special event rates on each platform, and communicates with meter manufacturers and mobile payment vendors as needed
• Organizes and maintains documentation of meter and payment location changes, including device relocations, on a GIS platform
• Communicates with Customer Service Personnel on meter malfunctions, payment information and other related issues
• Communicates any new rate changes to staff, ensuring the team remains informed and aligned
• Performs related work as required

MINIMUM JOB REQUIREMENTS

1. Associate's Degree in a related field.
2. Must possess at least one (1) year of experience in the operation, maintenance, and updating of parking meter management software systems. Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field, may substitute on a year-for-year basis for the required experience or education.
3. A valid State of Florida Driver's license with an acceptable driving record within 30 days of hire.
4. To claim Veterans’ Preference, candidates must attach to the application a copy of military separation papers (DD214) and service-connected disability documentation (if applicable) to meet eligibility requirements as stipulated by Florida Statutes. For additional information, please refer to the Florida Department of Veterans' Affairs. link: https://floridavets.org/benefits-services/veterans-preference/

PREFERRED QUALIFICATIONS

• Knowledge of Geographical Information System (GIS), mechanical and electronic parking equipment, and Mobile payment systems.

As public servants, employees may be required to work immediately before, during, and/or after an emergency. All employees must be available and able to work assigned shifts as determined by their Department Heads.

PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS:

The position involves medium physical demands, such as exerting up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.

Ability to lift, carry, climb, bend, stoop, kneel, crouch, crawl, reach, walk, push, pull, grasp, stand and access heights or areas where limited space is available. May perform occasional outside work for site visits.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The City of Fort Lauderdale receives a high volume of applications, so not every applicant who meets the minimum qualifications will be guaranteed an interview. Candidates are selected for interviews based on how closely their education and work experience match the specific requirements of the position.

Applicants will be subject to an extensive selection and screening process, which may include, but not be limited to evaluation of training and experience; written; oral and performance-based testing; skills assessment; interview; employment check, background investigation; medical examination; and drug screen. For Public Safety positions, the process additionally includes polygraph examinations and psychological evaluations. The expected duration of the selection process varies by position.

All applicants, including current City of Fort Lauderdale employees, need to fully detail their work experience on the employment application. Applicants must ensure that all required documents submitted are in a format that is acceptable, clear, and legible. It is the applicant’s responsibility to update their online profile with accurate personal information, work history, education, and certifications each time they submit a new application. Incomplete applications may result in disqualification.

The City of Fort Lauderdale is an Equal Opportunity, Veteran’s Preference Employer and Drug Free Workplace.