Parking Lot Concierge & Customer Service

H-E-B; Austin (TX); On-site; USD 26,000 - 32,000; Full time

Job summary

H-E-B in Austin, TX is looking for a Service Rep - Parking Lot Attendant to support customers by assisting with purchases, answering questions, and guiding teammates in the parking area.

Typical duties include helping customers load stores, keeping carts organized, ensuring carts and supplies are available, and maintaining a clean, safe environment. The role requires friendly service, clear communication, and the ability to adapt to changing priorities.

Qualifications

• Typically requires 0-2 years experience
• No prior experience or training required

Responsibilities

• Packages customer purchases in the correct and efficient manner
• Assists customers in carrying out their purchases
• Assists customers with product questions
• Engages the customer in discussion about items they are purchasing
• May be required to return merchandise to shelves
• Provides fast, efficient, friendly service with a smile
• Ability to provide direction to CSAs in the parking lot
• Keep Baskets off of lot by nesting them in corals and bringing them to the front
• Assist Customers in unloading merchandise to their vehicle and carry outs
• Ensure Sani-Wipes are available for Customers to use
• Communicate issues in the parking lot to Service Manager and Director
• Clean and sanitary Kids Carts, Electric Carts, Infant seats
• Ensure Electric Carts are charged and working
• Responsible for providing water
• Walks parking lot, searches for abandoned shopping carts
• Involve others when necessary to address Customer's needs

Skills

Customer service

Communication

Safety rules

Adaptability

Interpersonal skills

Job description

H-E-B in Austin, TX is looking for a Service Rep - Parking Lot Attendant to support customers by assisting with purchases, answering questions, and guiding teammates in the parking area.

Typical duties include helping customers load stores, keeping carts organized, ensuring carts and supplies are available, and maintaining a clean, safe environment. The role requires friendly service, clear communication, and the ability to adapt to changing priorities.