Parking Lot Auditor & Guest Experience Lead

Colonial Group; Norfolk (VA); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Health benefits

Life insurance

Bonus opportunities

Paid time off

Tuition assistance

Job summary

Parking Management Company is seeking a Lot Attendant / Lot Auditor to ensure a smooth, safe, and organized parking experience for guests. You will direct traffic, assist customers, monitor the lot, and help keep the area clean and secure.

The ideal candidate is friendly, detail-oriented, and comfortable working outdoors in all weather conditions, with a high school diploma or GED and a clean driving record. This non-exempt, hourly role offers overtime and a benefits package.

Qualifications

• High school diploma or GED required.
• Customer service experience preferred; friendly attitude essential.
• Valid driver’s license and reliable transportation.
• Ability to stand, walk, and lift up to 50 pounds.

Responsibilities

• Issue tickets, handle payments accurately, and track money and paperwork responsibly.
• Complete shift logs, track tickets and revenue, and document parking activity.
• Label keys, record vehicle details, and maintain organized records of parked cars.
• Check the lot regularly, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.
• Keep the parking area and booth clean and presentable; assist with light cleaning or janitorial tasks as needed.
• Help guests with payments and parking questions while maintaining a friendly, helpful attitude.
• Use radios appropriately, stay in contact with the team, and support a positive work environment.
• Arrive on time, follow company policies, and consistently maintain a professional appearance and attitude.
• Take on other tasks as needed to support operations, including attending training sessions and adapting to scheduling needs.

Skills

Customer service

Attention to detail

Communication

Teamwork

Outdoor work

Education

High school diploma or GED

Job description

Parking Management Company is seeking a Lot Attendant / Lot Auditor to ensure a smooth, safe, and organized parking experience for guests. You will direct traffic, assist customers, monitor the lot, and help keep the area clean and secure.

The ideal candidate is friendly, detail-oriented, and comfortable working outdoors in all weather conditions, with a high school diploma or GED and a clean driving record. This non-exempt, hourly role offers overtime and a benefits package.