Parking Garage - Key Control

The Broadmoor; Colorado Springs (CO); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) retirement plan

Employee discounts

Job summary

The Broadmoor in Colorado Springs seeks a Parking Garage Key Control Specialist to maintain a secure key-control system, track overnight vehicles, monitor access points, and provide professional service to guests, members, and visitors.

You will work with the valet team to care for luxury vehicles, perform audits, ensure accurate billing in AS400, and uphold Forbes/AAA five-diamond standards while learning Broadmoor history and offerings.

Qualifications

• High school diploma or GED required.
• Experience in high-end hospitality, valet operations, or asset/key security preferred.
• Valid driver's license required; ability to transport equipment as needed.
• Proficient with basic Microsoft Office tools and organized record-keeping.

Responsibilities

• Maintain a secure, auditable key-control system for guests, VIPs, and staff.
• Record parking charges and billing in AS400 per procedures.
• Audit and reconcile key records during shift changes; address discrepancies.
• Tag and log vehicle keys; match to tickets, vehicles, and locations.
• Report lost or compromised keys following security protocols.
• Monitor garage access points and surveillance to ensure safety.
• Patrol parking areas to verify security and note concerns.
• Coordinate with valet team for safe handling of luxury vehicles.
• Greet guests with Five-Star service and assist with inquiries.
• Maintain guest privacy and confidentiality of keys and belongings.

Skills

Valet operations

Asset/key security

Microsoft Office

Communication skills

Driver's license

Education

High school diploma or GED

Tools

AS400

Key-tracking software

Job description

Job Summary As a "Parking Garage" Key Control Specialist, you will play an essential role in delivering a secure, seamless, and Five-Star guest experience. You will maintain precise control and accountability for vehicle keys, track overnight vehicles, monitor garage access points, and ensure accurate documentation while providing personalized and professional assistance to guests, members, and visitors. Learn more about Broadmoor here.

Job Title: Key Control

Job Department: Parking Garage

Job Pay Rate: $16.50 / hour

Job Summary As a "Parking Garage" Key Control Specialist, you will play an essential role in delivering a secure, seamless, and Five-Star guest experience. You will maintain precise control and accountability for vehicle keys, track overnight vehicles, monitor garage access points, and ensure accurate documentation while providing personalized and professional assistance to guests, members, and visitors. Learn more about Broadmoor here.

Essential Duties and Responsibilities include following. Other duties may be assigned:

• Maintain a secure and auditable key-control system for hundreds of guests, VIP, and employee vehicle keys daily, ensuring strict accountability and accurate tracking at all times.
• Ensure accurate parking charges and billing are properly recorded in AS400 in accordance with established procedures.
• Perform physical key audits and reconciliations at each shift change, verifying the accuracy of all physical and digital key-control records and promptly addressing discrepancies.
• Tag, log, and securely store vehicle keys immediately upon valet intake, ensuring each key is accurately matched to the appropriate claim ticket, vehicle, and designated parking location.
• Immediately report any lost, missing, misplaced, or potentially compromised vehicle keys to the Director of Security and Front Office Management in accordance with established security protocols.
• Monitor garage access points, surveillance systems, and vehicle traffic to help maintain a safe, secure, and controlled parking environment.
• Conduct routine patrols of parking areas to verify vehicle security, monitor restricted areas, and identify potential safety or security concerns.
• Coordinate closely with the valet team to facilitate the safe, efficient, damage-free parking, staging, and retrieval of luxury, exotic, and high-value vehicles.
• Greet and assist guests, VIPs, members, and visitors with polished, professional service consistent with Five-Star hospitality standards.
• Respond professionally to inquiries regarding vehicle retrieval times, luggage assistance, parking rates and arrangements, and resort amenities, exercising discretion and maintaining guest confidentiality.
• Safeguard guest privacy, vehicle keys, personal belongings, and vehicle contents at all times, maintaining the highest standards of security, confidentiality, and professionalism.
• Ensure complete compliance with The Broadmoor guidelines, operational procedures, safety policies, and institutional standards for excellence (Forbes Travel Guide and AAA Five-Diamond).
• Maintain a willingness to learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
• Execute additional duties and responsibilities as required.

Performs other duties as assigned. This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What We Are Looking For

• Minimum of a high school diploma or General Education Degree (GED) equivalent.
• Previous experience in high-end hospitality, valet operations, or asset/key security is highly preferred; however, an equivalent combination of relevant education and professional background will be considered.
• A valid driver’s license is required, as this role may involve transporting equipment across the Resort. Please note that all employees operating Broadmoor vehicles must be at least 18 years of age.
• Exceptional organizational precision, basic proficiency in digital inventory or key-tracking software, and calm demeanor under pressure.
• Impeccable personal grooming aligned with luxury resort uniform and presentation standards.
• Ability to utilize Microsoft Office tools for documentation and email communication.
• A highly motivated team player who connects easily with colleagues and drives results through positive energy and seamless collaboration.
• Excellent communication skills, negotiation, conflict resolution and ability to work in fast-paced environment.
• Ability to lift, pull, or push up to 50 lbs. with assistance and proper safety practices.
• Flexible schedule, including weekends and holidays, as required by the calendar of events.
• Reasonable accommodation will be provided for individuals with disabilities.
• Not sure you meet every qualification? We still encourage you to apply. At The Broadmoor, we value exceptional candidates who bring a genuine willingness to learn, grow, and help us deliver Five-Star service.

Why Choose The Broadmoor?

Join the team at the world’s longest-running Five-Star, Five-Diamond Resort. At The Broadmoor, we invest in your future with comprehensive benefits, professional growth, and mentorship from top industry experts.

• Benefits: We empower our team with a rewards package including comprehensive health and dental insurance, a 401(k)-retirement plan, and exclusive local discounts. Please click here for a comprehensive list of benefits.
• Career Development: Your growth is our priority. Whether you are seeking a seasonal position or a long-term career, we provide the hands-on development and training you need to succeed.

What We Offer

We will provide a competitive salary and benefits package commensurate with experience and qualifications.

Note This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early, as this position may close sooner if filled. If necessary, this posting will remain open until it is filled.