Parking Facility Operator

City of Jacksonville, FL; Jacksonville (FL); On-site; USD 26,000 - 42,000; Full time

Benefits offered by this job

12 paid holidays

Personal leave day

Health insurance

Dental insurance

Vision insurance

Life insurance

Flexible spending plans

Job summary

City of Jacksonville seeks a Parking Facility Operator to perform general maintenance and assist customers with automated devices in city parking facilities. The role includes collecting fees, ensuring safety, and supporting events as needed.

The position offers on-site work, a structured schedule, and opportunities for training in public parking operations within the Downtown area.

Qualifications

• Ability to read and write English.
• Must be bondable.
• Valid driver’s license may be required.

Responsibilities

• Monitors facility for safety and cleanliness and takes corrective action.
• Performs maintenance tasks such as painting, pressure washing, and landscaping.
• Performs custodial tasks including sweeping, dusting, and debris removal.
• Monitors customer interactions to ensure a safe, clean, and friendly experience.
• Operates automated parking devices, tickets, and invoices; repairs as needed.
• Collects money, makes change, and accounts for funds according to policy.
• Loads ticket dispensers, sets clocks, and operates gates as required.

Skills

Customer service

Cash handling

Maintenance tasks

Office equipment

Reading and writing English

Communication

Tools

Two-way radio

PC software (Word/Excel/DB)

Job description

The Downtown Investment Authority Department is actively seeking a Parking Facility Operator.

Did you know as a City of Jacksonville employee, you would also have twelve (12) paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments.

This is entry-level maintenance work in performing unskilled and semi-skilled manual labor tasks, which includes general maintenance and upkeep of public parking facilities, providing customer assistance with automated parking devices, collecting parking fees and providing parking instructions. Work requires ability to learn standardized work routines used in collecting fees and cleaning and maintaining parking facilities, which can be learned on the job. Contacts are primarily for the purpose of receiving and exchanging information, requiring normal courtesy, tact and effectiveness in dealing with others. Work follows established routines, standing instructions, and established procedures. Work is repetitive, however exercising good judgment is required to ensure satisfied customers. Work is performed primarily in a field environment of a parking facility with some time spent in a booth or office environment, but the risks and hazards are minimal, known, predictable, and controllable. Uses two-way radio and operates personal computers and other office equipment. Work involves moderate physical activity and demands which may include lifting objects, such as equipment and/or supplies weighing up to 50 pounds. The physical demands consist mainly of walking, standing, and sitting. Work includes night, weekend, and city-observed holiday operations and in extreme weather conditions. The work is performed under immediate supervision where the work assignments are well-detailed and well-prescribed by a superior or covered by established procedures and the worker is not permitted to deviate from established procedures.

• Monitors assigned facility by walking the facility and ensuring the environment is safe and clean; takes necessary action to correct any situation to the contrary by performing general maintenance or custodial care of the assigned parking facility.
• Performs maintenance tasks, which may include painting, pressure washing, and landscaping.
• Performs custodial tasks including sweeping, dusting, and removal of debris and garbage.
• Monitors customer interaction with the facility ensuring their experience is safe, clean, effortless, and friendly.
• Monitors all automated parking devices and provides preventative maintenance and repair as necessary.
• Assists customers with the use of automated parking devices, issues tickets/invoices and/or observes customers obtaining tickets upon entry, as necessary.
• Collects money, makes change, and accounts for funds received, adhering to the established cash collection policy.
• Loads ticket dispenser; sets clocks for proper time and date; uses two-way radio; and operates control gates, as necessary.
• Observes activity in the facility and reports illegal or unauthorized parking, misuse and abuse of city property, or suspicious activities.
• Works after normal hours for special events by selling tickets for parkers.
• Retrieves reports from automated parking devices, resets computers as needed.
• Reads and complies with written instructions or procedures.
• Operates standard office equipment to include personal computer using word, spreadsheet, database, and related software and two-way radio.
• Demonstrates proficiency in the City of Jacksonville's competencies.
• Performs related duties as required.

• Knowledge of Public Parking Division Policies and Procedures Manual.
• Knowledge of various types and operation of equipment, parts, and supplies utilized within the division.
• Ability to coordinate, plan, and implement work schedule and special event schedule for each month.
• Ability to compute parking fees, collect money, make change, and account for funds received.
• Ability to read, comprehend, and apply written material.
• Ability to operate standard office equipment to include personal computer using word, spreadsheet, database, and related software, and other equipment utilized in operating and maintaining parking facilities.
• Ability to read and write English.
• Ability to follow verbal and written instructions.
• Ability to establish and maintain satisfactory working relationships with other employees and the public.
• Depending on assignment, must have ability to travel between various locations to meet the assignments of the position.

• Ability to read and write English.
• Must be bondable.
• Public or private parking industry experience preferred.

LICENSING/CERTIFICATION/REGISTRATION:

• Depending on assignment, a valid driver's license may be required and must be maintained during employment in this class.
• Depending on assignment, must qualify for prior to appointment, obtain, and maintain during employment in this class a City of Jacksonville certification as a public driver.

OTHER REQUIREMENTS:

• The probationary period for this class is six months.

Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.

If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference.

If a candidate believes he or she was not afforded veteran’s preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans' Preference Coordinator

11351 Ulmerton Road, Suite 311-K

Largo, FL 33778-1630

Email: [e-mail]