Operations Analyst

City of Jacksonville, FL; Jacksonville (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Twelve paid holidays

Personal leave day

Health insurance

Dental insurance

Vision insurance

Life insurance

Flexible spending plans

Public Student Loan Forgiveness after

Veterans preference

Job summary

City of Jacksonville, FL is seeking an Operations Analyst to research and evaluate operational processes, implement efficiency improvements, and oversee cross-functional projects across city departments. The role involves data analysis, reporting, and coordinating with vendors, with a focus on improving service delivery and productivity.

The candidate will contribute to budgeting, reporting, and strategic initiatives while working under limited supervision and traveling to field sites as needed.

Qualifications

• Five years of education and/or professional experience in operational or business systems analysis, or related area (must include developing, monitoring and implementing business solutions).
• Knowledge of relational database applications and reporting tools.
• Ability to research, analyze data, and prepare written reports.

Responsibilities

• Develops, evaluates, monitors, and implements quality assurance processes and programs.
• Studies, analyzes, and improves functional activities and processes.
• Analyzes, tracks, and markets strategies to increase revenue and productivity.
• Researches and compiles data, conducts studies, and prepares reports.
• Collaborates with all units to achieve strategic goals.
• Oversees reporting for the Micromobility program and ensures vendor compliance.

Skills

Quality assurance

Data analysis

Reporting tools

Budgeting

Project coordination

Training personnel

Vendor management

Cross-functional collaboration

Strategic planning

Tools

Databases

Spreadsheets

Word processing

Dashboards

Job description

The Downtown Investment Authority Department is actively seeking an Operations Analyst.

Did you know as a City of Jacksonville employee, you would also have twelve (12) paid holidays and a personal leave day as well?

In addition, health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments.

This is professional work in researching and evaluating operational processes and procedures; and proposing and implementing changes to improve efficiency within the unit. The work requires knowledge of policies and regulations governing the operation and business processes, practices, theories and principles which is usually through a combination of education, training and considerable experience. May assign, oversee and monitor the work of others. Contacts require skills in understanding and influencing people and are important in identifying needs and resolving problems. The work is covered by substantially diversified techniques, methods, practices and procedures and involves a variety of situations requiring independent judgment. The work is performed primarily in an office environment and includes field visits to work sites. Operates standard office equipment such as a personal computer. The physical demands are minimal and may require lifting and moving light objects. The work is performed under limited supervision subject to practices and procedures covered by precedents or well-defined policy and are reviewed, usually after the fact, in terms of quality, timeliness, and adherence to methods, standards, and policies.

• Develops, evaluates, monitors, and implements quality assurance processes and programs.
• Studies, reviews and analyzes functional activities, operations and methods of support and makes recommendations to improve processes.
• Analyzes, tracks, recommends, and markets strategies to increase streams of revenue and productivity.
• Research, compiles data, conducts special studies, and prepares written reports and correspondence.
• Identifies and initiates innovative solutions to customer requests for service.
• Provides technical assistance and training to personnel regarding ways to improve operations and automate processes and resolves related problems.
• Collaborates with all functional business units within unit to achieve strategic, tactical, and project goals.
• Develops effective reporting tools for the business unit using databases, spreadsheets, presentations, and word processing software.
• Oversees the City’s Micromobility program by coordinating with e-scooter/e-bike vendors, including creating reports on program utilization and performance to monitor trends and identify opportunities for improvement.
• Ensures vendors remain in compliance with all contractual requirements and operational guidelines.
• Identifies areas for program expansion and prepares recommendations for the Public Parking Officer.
• Assists in finance, accounting, auditing and budget related activities including preparing the Enterprise Fund’s budget.
• Responsible for all major purchases, preparing and monitoring contracts for the Public Parking Office.
• Operates standard office equipment such as personal computer using word processing, spreadsheet, database, and other related software.
• Demonstrates proficiency in the City of Jacksonville’s competencies.
• Performs related work as required.

• Knowledge of the department's operation methods, rules, regulations and procedures.
• Knowledge of relational data base applications.
• Knowledge of research and statistical methods and techniques.
• Knowledge of customer service standards, practices, and procedures.
• Ability to develop and maintain various analyses and reporting tools
• Ability to interpret audit work and recommend appropriate levels of audit coverage for various units.
• Ability to research and compile data, conduct special studies, and prepare written reports and correspondence.
• Ability to analyze, track, recommend, and market strategies to increase revenue and productivity.
• Ability to interpret and administer laws, rules, and regulations.
• Ability to operate standard office equipment such as personal computer using word processing, spreadsheet, database, and other related software.
• Ability to provide technical guidance and instruction to staff and customers.
• Ability to develop and deliver effective presentations to groups of people on various topics.
• Depending on assignment, must have ability to travel between various locations to meet the assignments of the position.

• Five years of education and/or professional experience in operational or business systems analysis, or related area which must include at least one year of experience in developing, monitoring, evaluating, and implementing business solution strategies.

LICENSING/CERTIFICATION/REGISTRATION

• Depending on assignment, a valid driver's license is required prior to appointment and must be maintained during employment in this class.
• Depending on assignment, must qualify for prior to appointment, obtain, and maintain during employment in this class a City of Jacksonville certification as a public driver.

OTHER REQUIREMENTS

• The probationary period for this class is six months.

Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.

If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference

If a candidate believes he or she was not afforded veteran’s preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans’ Preference Coordinator

11351 Ulmerton Road, Suite 311-K

Largo, FL 33778-1630

Email: [e-mail]