Parking Experience Concierge

SP Plus Corporation; Baltimore (MD); On-site; USD 19,286 - 24,796; Full time

Job summary

SP+ is hiring a Parking Attendant in Baltimore to ensure smooth customer flow and safe parking operations. You will guide customers to available spaces, monitor traffic, and assist with vehicle location and basic maintenance tasks, all while presenting a professional image.

Requirements include a valid driver’s license, ability to drive a manual transmission, and flexibility for non-standard shifts. Applicants must be eligible to work in the U.S.

Qualifications

• A valid state driver’s license, current address, and acceptable driving record.
• Ability to safely drive a manual transmission is a plus.
• Availability to work special shifts if needed (2nd, 3rd shift and/or weekends).
• Proof of eligibility to work legally in the U.S. (must provide valid documentation if hired).
• The ability to provide accurate information to customers and co-workers and respond professionally to customer problems or complaints.
• The ability to read, write, add, and subtract US currency and comprehend instructions, short emails, and memos.
• The ability to follow written and verbal instructions and calmly adapt to changes, delays, and unexpected events while working.

Responsibilities

• Deliver on Our Promise by ensuring every moment matters for our clients by providing assistance when needed and communicating proactively.
• Direct incoming customers to available parking spaces for a seamless parking experience.
• Count vehicles on location throughout shift, as needed.
• Write and issue violation warnings to tenants and visitors that violate garage policies; patrol transient and reserved parking levels as needed.
• Provide assistance to customers that have forgotten where they parked their vehicle.
• Responsible for being at work every scheduled day, on time and in uniform.
• Control traffic at entrances and exits as needed.
• Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Facility Manager.
• Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager.
• Communicate debris, water, oil spills and etc. to garage office.
• Substitute for Valets when necessary, if authorized.
• Have a thorough knowledge of all areas of the garage, thorough knowledge of the major streets, landmarks and freeways in the area of the garage to assist customers in a seamless transportation experience.
• Assist Facility Manager with other duties as needed.

Skills

Driver's license

Manual transmission driving

Shift flexibility

US work eligibility

Customer service

Job description

SP+ is hiring a Parking Attendant in Baltimore to ensure smooth customer flow and safe parking operations. You will guide customers to available spaces, monitor traffic, and assist with vehicle location and basic maintenance tasks, all while presenting a professional image.

Requirements include a valid driver’s license, ability to drive a manual transmission, and flexibility for non-standard shifts. Applicants must be eligible to work in the U.S.