Parking Enforcement Supervisor

UCLA; Los Angeles (CA); On-site; USD 46,000 - 77,000; Full time

Job summary

The University of California, Los Angeles (UCLA) Commuter & Parking Services is seeking a supervisor to oversee front-line parking enforcement and staff planning. You will manage scheduling for campus events, coordinate with partners, and ensure service standards across a large community of staff, students, patients and visitors.

You will lead training and performance management, supervise enforcement teams, and respond to emergencies during regular hours and after hours.

Qualifications

• Ability to analyze staffing needs to effectively cover a 24-hour operation.
• Ability to work any shift throughout a 24-hour period as mandated by management.
• Ability to work independently to establish priorities and accomplish goals.
• Ability to handle conflicting demands, changing priorities and heavy workloads.
• Ability to hear and understand dispatch communications over a 2-way radio.
• Skilled in operating a PC, electronic devices, and software; capable of learning new tools.
• Ability to handle confidential matters with tact and diplomacy.
• Skill in recruiting, training, evaluating performance, and disciplinary actions.
• Experience directing groups, delegating work, and supervising staff.
• Valid California Driver's License and ability to operate a vehicle.
• Interpersonal skills to maintain professional relationships with the public.
• Knowledge of the California Vehicle Codes (preferred).

Responsibilities

• Supervise parking enforcement staff and support personnel.
• Develop and monitor Parking Enforcement scheduling, including overtime for events.
• Collaborate with campus partners on event support operations.
• Address customer concerns promptly, professionally and with courtesy.
• Train and develop staff; monitor performance and provide feedback.
• Respond to campus emergencies during and after hours.

Skills

Staffing analysis

24-hour shift flexibility

Independent prioritization

Managing changing priorities

Two-way radio communication

PC/software proficiency

Confidentiality and diplomacy

Recruitment and performance management

Team leadership and service

Valid driver’s license

Communication with staff and public

Knowledge of CA Vehicle Codes

Education

CA noncommercial Class C License

Job description

Special Instructions to Applicants The budgeted hiring salary/target range for this position is from the posted minimum to $77,284 annually, with salary placement based on skills, knowledge, and experience.

Position Summary

The University of California, Los Angeles provides approximately 22,000 parking spaces to accommodate the needs of a growing community of 80,000 staff, faculty, students, patients and visitors. All business units within UCLA Commuter & Parking Services (C&PS) work together to develop innovative parking customer service solutions and technologies to deliver a seamless customer experience. Under the direction of the Commuter & Parking Services Operation Manager, ensure appropriate customer service standards and behaviors are maintained and all front-line staff foster a culture of service excellence. Provide support for all operational units, including coordinating, planning, implementing for campus events, and maintenance related activities for parking enforcement. Directly supervise parking enforcement employees and provide supervision to employees who support parking enforcement and traffic direction operations. Using departmental standards, policies and operational guidelines, ensure that customer concerns or complaints regarding parking operations are addressed respectfully, professionally and in a timely manner. Develop, implement and monitor staff performance. Develop, implement, and monitor Parking Enforcement operational scheduling, including overtime shifts in support of campus events. Collaborate with campus partners in planning and implementing event support operations. Participate in training and development programs that support departmental service level requirements. Manage staff deployment plans and schedules to ensure appropriate operational coverage. Maintain, monitor and report on progress of quality improvement initiatives. Respond to core campus, medical area and offsite parking property emergencies during regular business hours and after hours.

Salary & Compensation

• UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Qualifications

• 1. Ability to analyze staffing needs to effectively cover a 24-hour operation, taking into account daily changes in priority. (Required)
• 2. Ability to work any shift throughout a 24-hour period as mandated by management. (Required)
• 3. Ability to work independently to establish priorities and accomplish departmental goals and objectives. (Required)
• 4. Ability to work effectively with conflicting demands, changing priorities and heavy workloads. (Required)
• 5. Ability to hear and understand ordinary dispatch communications received over a 2-way radio and to use appropriate radio language. (Required)
• 6. Demonstrated skill in operating a PC, electronic devices, and their appropriate software and applications. Skilled in learning, configuring, and teaching new software and applications. (Required)
• 7. Ability to handle highly confidential matters and make appropriate job decisions with tact and diplomacy and to maintain confidentiality of information as needed to protect the rights of individuals or the University. (Required)
• 8. Skill in recruiting, training, interviewing, evaluating job performance, creatively recognizing and rewarding excellent performance, and identifying and implementing disciplinary actions as needed. (Required)
• 9. Demonstrated skills in directing groups of people, delegating work, supervising and providing a work environment conducive to the motivation of subordinates, and service provision to customers exercising judgement and discretion. (Required)
• 10. Valid California Driver's License and ability to operate a vehicle. (Required)
• 11. Interpersonal skills to establish and maintain professional and effective working relationships with faculty, staff, students and the public demonstrating professional oral and written communication skills to explain policies and procedures and listening attentively and conveying awareness. (Required)
• 12. Knowledge of the California Vehicle Codes, including disabled placard abuse codes and applicable laws. (Preferred)

Education, Licenses, Certifications & Personal Affiliations

• Must possess, upon hire, and maintain a valid CA noncommercial Class C License in accordance with the California (CA) Department of Motor Vehicles. (Required)

Special Conditions for Employment

• Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
• Driving Record: The position is subject to the California DMV "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.

Schedule

Variable/Nights/Weekends

Union/Policy Covered

99-Policy Covered