Lead Parking Representative

UCSF Health; San Francisco (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

UCSF Health in San Francisco seeks a Parking Lead who will supervise valet attendants, customer service ambassadors, cashiers and parking enforcement staff. Under the Parking Manager, you will direct daily operations, assign weekly tasks, and act as an ambassador for Transportation programs.

Responsibilities include overseeing ticket issuance and fee collections, maintaining knowledge of campus parking rules, operating the license plate recognition system, and providing outstanding customer

Qualifications

• Minimum of 2 years’ valet or related parking industry experience.
• High school diploma, GED, or equivalent.
• Ability to read, write, and communicate clearly and effectively.
• Proficiency in operating vehicles in tight spaces.
• Basic computer skills for administrative duties.
• Basic mathematical calculation skills.
• Professional, courteous demeanor with the public and staff, under stress.
• Excellent attendance and punctuality.

Responsibilities

• Lead and coordinate daily operations of parking staff.
• Manage schedules, directives, and assignments.
• Oversee ticket issuance and cash handling for cashier and valet operations.
• Maintain knowledge of campus parking areas and permit types.
• Operate the license plate recognition system and provide customer explanations.
• Provide exceptional customer service and ambassador duties.

Skills

Valet experience

Customer service

Communication

Vehicle operation

Cash handling

Staff supervision

Education

High school diploma

Tools

License plate recognition system

Job description

Job Overview

Under general supervision of the Parking Manager/Supervisor, the Parking Lead acts as work leader for a variety of job functions within the Transportation Department, including valet attendants, customer service ambassadors, cashiers, and parking enforcement officers.

Incumbent will act in accordance with departmental procedures and standards for daily operations, as set forth in the Transportation Services Operation manual, and also serve as an ambassador or greeter for Transportation programs and services as needed. The position is responsible for the daily job activities of staff in the Parking Representative series, ensuring operations run effectively and efficiently each business day. Work may be required at any assigned UCSF location on short notice and overtime as needed.

Responsibilities

Ensure effective and efficient daily operations by issuing directives, adjusting work schedules, opening and closing operations, managing supplies, auditing lunch/break adherence, coordinating special projects, assigning weekly assignments, addressing operational issues, and providing conflict resolution.

Ensure compliance with all department and university policies and procedures, reporting issues or problems to management for follow‑up. Oversee ticket issuance and fee collections for cashier and valet operations, and for special events. Maintain an up‑to‑date knowledge of campus parking areas, daily/monthly parking permit types, and relevant sections of the California Vehicle Code, including current citation descriptions and fees. Provide explanations to customers about citations and offer contesting options.

Operate the mobile license plate recognition enforcement system to ensure accuracy, issue citations and warning notices per departmental expectations, and identify/recommend locations needing additional compliance support. Assist with facility maintenance and cleaning projects, operate university‑assigned vehicles, provide break coverage for cashiers, valets, and enforcement officers, perform as a cashier, valet attendant or enforcement officer as required, assist with jump‑starts and vehicle lockouts, perform ambassador duties, complete administrative duties, conduct monthly inventory of supplies, and provide exceptional customer service.

Qualifications

• Minimum of 2 years’ valet and/or related parking industry experience
• High school diploma, GED, or equivalent combination of education and experience
• Ability to read, write, and communicate clearly and effectively
• Proficiency in operating manual, automatic, and electric vehicles in tight parking spaces efficiently
• Basic computer skills for valet operations administrative duties
• Basic mathematical calculation skills
• Professional, courteous, and efficient demeanor with the public, faculty, staff, and co‑workers, functioning well under stress
• Demonstrated record of exceptional attendance, punctuality, and excellent customer service
• Adherence to organizational policies, procedures, and standards

Preferred Qualifications

• Experience working in a health or medical center environment
• Supervisory work-related experience
• Two years of related knowledge within the parking industry
• Experience with license plate recognition enforcement systems

Required Licenses and Certifications

• Valid California Driver’s License with an excellent driving record; no restrictions other than corrective lenses; applicant must present a current DMV record at the time of application, Class C with CA DMW H6 Driving Record Report

Salary and Benefits

The final salary and offer amount are subject to additional approvals based on UC policy. Placement in the salary range depends on work experience and internal equity. For union‑represented positions, placement will follow collective bargaining agreement rules. For complete compensation information, please visit https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.