Parking Enforcement Agent - Silver Spring, MD

LAZ Parking; Silver Spring (MD); On-site; USD 22,000 - 31,000; Full time

Job summary

LAZ Parking is seeking a Parking Enforcement Agent in Montgomery County to uphold local parking ordinances and assist customers with parking needs. You will accurately key vehicle license plates using a handheld system to issue citations and ensure compliance along assigned routes.

The role requires at least 6 months of outdoor work experience, strong customer service skills, and the ability to interpret policies. This full-time, on-site position emphasizes reliability and a proactive approach.

Qualifications

• 6+ months of outdoor work experience preferred.
• Strong customer service orientation and communication skills.
• Ability to interpret and apply parking policies and procedures.
• Proven ability to make independent decisions.
• Demonstrated sense of urgency and timeliness.
• Comfort with handling potentially difficult customer interactions.
• Must understand and communicate in English.

Responsibilities

• Monitor on-street parking meters and identify violations along assigned routes.
• Issue City/Municipality approved parking citations per policies and procedures.
• Upload handheld device to access daily information and manage tickets.
• Screen for parking placards and permits for authorized areas.
• Resolve customer complaints in accordance with established policies.
• Maintain and care for all company-issued equipment.
• Assist with special assignments and projects as requested.
• Other related duties as assigned.

Skills

Outdoor work experience

Customer service

Policy interpretation

Decision making

Communication

English proficiency

Resilience

Job description

Details

Location: Montgomery County

Title: Parking Enforcement

Pay Rate: $19/HR + full-time

Requirements: Valid Driver License + Outstanding Customer Service

The Spirit of the Position:

The Parking Enforcement Agent provides operational support through upholding and enforcing the local parking ordinances while assisting customers with parking needs. The Parking Enforcement Agent will accurately key vehicle license plates utilizing a Handheld Ticket Issuance System to issue parking citations.

Responsibilities:

• Monitor on-street parking meters for vehicles in violation of parking ordinances by following an assigned route.


• Issue City/Municipality approved parking citations for vehicles in violation of ordinances in accordance with policies and procedures.


• Upload handheld computer to obtain current information required for work on a daily basis.


• Screen for parking placards and permits for special privileges within approved areas.


• Resolve customer complaints in accordance with policies and procedures.


• Maintain and care for all company issued equipment.


• Assist with any special assignments and projects as requested.


• Other related duties as assigned.

Experience:

• A minimum of 6 months of outdoor work experience is required.


• General knowledge of streets and directions is required.

Skills:

• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).


• Ability to work independently and multi-task.


• Ability to interpret policies, procedures, and standard business practices.


• Demonstrate a sense of urgency and timeliness.


• Must be open to feedback, differing opinions and other points of view.


• Ability to handle challenging and at times, emotionally charged situations.


• Ability to speak, read, and comprehend the English language.


• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).

Physical Demands

• Willingness to work in the elements - heat, wind, snow, rain, etc.


• Ability to lift, push and pull at least 25 pounds.


• Ability to stand, walk and run for extended periods of time (95-100% of shift) - no sitting is allowed.


• Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status:

Non-Exempt

To be hired, all candidates must submit to a background check and pre-employment drug screen.

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other characterstic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.