Overnight Lot Attendant - Framingham, MA

LAZ Parking; Framingham (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Coaching & Resources

Employee Assistance Program (EAP)

Smoking Cessation Program

401(k) with Employer Match

Medical plan

Job summary

LAZ Parking is seeking a Lot Attendant to welcome customers and uphold the LAZ Way of honesty, integrity, teamwork, and exceptional service. You will greet guests, assist in payments, and help direct traffic while keeping the site clean and well-maintained.

The role requires strong communication, reliability, and the ability to multitask in a fast-paced environment. Uniformed appearance and on-time attendance are required, with growth opportunities within a nationwide parking company.

Qualifications

• Strong customer service skills and the ability to stay composed under pressure.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in English, both written and spoken.

Responsibilities

• Greet customers by name when possible and maintain a welcoming atmosphere consistent with the LAZ Way.
• Complete required paperwork and reports to account for parking revenues.
• Assist customers in lobbies, lanes, and the parking office; direct traffic as needed.
• Accept monthly and debit payments and process credit cards.
• Keep the location clean; sweep, wipe surfaces, empty trash, and maintain signage.
• Maintain and repair parking equipment to ensure smooth access for customers.
• Be in LAZ Parking uniform, on time, and ready to work when scheduled.
• Work with supervision and follow directions; inform any loiterers to move along or call non-emergency numbers.
• Ensure the location is safe and address hazardous conditions promptly.
• Perform other related duties as assigned.

Skills

Customer service

Communication skills

Multitasking

English proficiency

Job description

• Hiring immediately!
• Growth Opportunities
• Pay Activ- On-demand access to earned wages, get up to 50% of your earned wages immediately
• Paid training

The following programs are available to help support you, free of charge.

• Health Coaching & Resources- One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP) you and eligible members of your household have 24/7 access to confidential counseling.
• Smoking Cessation Program

Additional Benefits: 401(k) with Employer Match Medical, dental, vision - 3 plan options!

Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED!

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we're the experts!

We are also a PEOPLE FIRST company. We often say, "parking is our industry, but people are our passion." Our mission is "create opportunities for our employees and value for our clients". If you're looking to join a growing company led by passionate people committed to being the best - contact us today!

The Spirit of the Position:

The Lot Attendant will create a welcoming atmosphere for our customers and clients. This Lot Attendant will greet the public in a manner consistent with the LAZ Way, serving as a representative displaying honesty, integrity, accountability, teamwork, and demonstrating excellent communication skills.

Responsibilities:

• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Complete all required paperwork and reports accurately and efficiently to account for any and all collected parking revenues.
• Assist customers in lobbies, lanes, and in the parking office; help direct traffic. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to always help.
• Accept monthly and debit payments and process credit cards.
• Keep the parking location clean - sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, etc.
• Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers.
• Be in correct LAZ Parking uniform, on time, and ready to work when scheduled.
• Work with and without supervision and follow directions of supervisors when requests are made.
• Inform all people loitering to move off property or call a non-emergency number for police support.
• Make sure the location is safe and take care of any potentially hazardous conditions
• Other related duties as assigned.

Experience:

Strong customer service skills and abilities. Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude). Ability to work independently and multi-task. Ability to communicate professionally and effectively with all levels of the organization and outside customers and clientele. Ability to interpret policies, procedures, and standard business practices. Demonstrate a sense of urgency and timeliness.

Skills:

Willingness to be flexible, work multiple facility locations. Ability to handle challenging and at times, emotionally charged situations. Ability to speak, read, and comprehend the English language. Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).

Physical Demands:

Standing and walking for long periods of time (95 to 100% of the time). Lifting and moving parking equipment. Sweeping and changing signage when needed. No sitting is allowed unless on break and off property.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds

This Employer participates in E-Verify.