Parking and Mobility Operations Manager

West Michigan Hispanic Chamber of Commerce; Grand Rapids, Northern (MI, KY); Hybrid; USD 80,000 - 110,000; Full time

Job summary

City of Grand Rapids seeks a Parking & Mobility Operations Manager to plan, coordinate, and oversee the City’s parking operations. You will lead facilities, on-street/off-street systems, shared mobility, and enforcement, ensuring safety, equity, efficiency and financial sustainability.

The role requires a bachelor's degree and several years of supervisory experience in parking/operations, with strong budget, contract, and staff management skills. On-site leadership in Grand Rapids is essential.

Qualifications

• Bachelor's degree in business administration or related field.
• Three years of progressively responsible experience in parking system administration or operations management.
• Alternative combination of education, training and experience accepted.

Responsibilities

• Oversee and coordinate parking system field operations and staff.
• Manage vendor-operated shared mobility programs and EV carshare initiatives.
• Develop SOPs and work instructions for field operations.
• Assist in budgeting and revenue tracking for parking operations.
• Maintain records, reports, and incident investigations related to parking operations.
• Ensure safety standards and responsive customer service.
• Plan and evaluate teams including enforcement, dispatch, and events.
• Administer contracts and participate in RFPs; monitor contractor performance.
• Develop staff training to improve safety and service.
• Stay informed on trends in municipal parking and smart city tech.

Skills

Leadership

Operations management

Budgeting

Vendor management

Safety management

Customer service

Policy development

Staff training

KPIs

Education

Bachelor's degree in business administration

Tools

PARCS management platform

IPMI (CAPP)

Job description

Nature of Work

The purpose of this position is to plan, coordinate and oversee the City’s parking operations. The Parking & Mobility Operations Manager provides leadership in managing parking facilities, on-street and off-street systems, shared mobility operations, and enforcement activities, ensuring operations are safe, equitable, efficient, customer- centered and financially sustainable.

Essential Duties and Responsibilities

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Oversees and coordinates personnel actions for the parking system field operations; directs personnel recruitment, selection, supervision, and performance evaluation; reviews and adjusts staff allocation to ensure achievement of departmental goals and objectives.
• Manages the day-to-day operations of vendor-operated shared mobility programs, including bicycle and scooter share systems, the downtown shuttle, and the City’s electric vehicle (EV) carshare program.
• Implements adopted policies and creates standard operating procedures (SOPs) / work instructions for field operations.
• Assists in the preparation and management of the annual operating and capital budgets for parking operations; ensures accurate revenue collection, expenditure tracking, and inventory management.
• Maintains records and prepares reports related to parking operations, revenue, and performance; investigates incidents, prepares insurance documents for liability claims, and reviews vehicle and equipment accidents.
• Ensures adherence to safety standards and promotes a safe working environment for staff and customers.
• Responds to citizen and business inquiries, concerns, and complaints, providing responsive and equitable solutions.
• Plans, organizes, coordinates, and evaluates the work of subordinate supervisors overseeing, enforcement, dispatch, and special events operations teams.
• Oversees maintenance and repair programs for parking facilities, equipment, and technologies (including pay stations, access controls, and enforcement systems).
• Administers contracts and participates in RFPs for operations-related goods/services; escalates award decisions and major scope changes to the Director; evaluates contractor performance and ensures compliance with specifications.
• Analyzes and evaluates operational functions; recommends and implements improved practices, technologies, or systems.
• Develops and deliver staff training to enhance safety, customer service, and professional growth.
• Keeps informed of emerging trends, technologies, and best practices in municipal parking, mobility management, and smart city applications.
• Represents the department in meetings with internal and external stakeholders; reports on operational performance, KPIs, safety, and customer service; supports policy decisions and presentations owned by the Director.
• Performs other duties as assigned.

Minimum Training and Experience
Required Education and Experience

• Bachelor's degree in business administration, public administration, public transportation or related field.

-- AND --

• Three (3) years of progressively responsible experience in parking system administration, operations management, special events management, or a related field, including demonstrated supervisory or managerial experience.

-- OR --

• Any equivalent combination of education, training, and experience.

Required Licenses or Certifications

• Valid Michigan driver’s license.

Preferred Licenses or Certifications

• IPMI (CAPP) or equivalent
• Proficiency with PARCS management platform

Additional Postings available from City of Grand Rapids