Park Team Member

Kids Empire; Johnstown (CO); On-site; USD 19,286 - 23,419; Full time

Job summary

A family entertainment venue is seeking a Park Team Member in Colorado to serve as the first point of contact for guests. Responsibilities include ensuring guest satisfaction, operating the check-in process, managing cash transactions, and maintaining safety standards throughout the park. Ideal candidates should have strong communication skills, be comfortable working with children, and be able to handle a busy environment.

Qualifications

• Must be able to work in noisy environments.
• Able to work weekends and holidays.
• Must be able to tolerate a busy work environment.

Responsibilities

• Attend to customers quickly and ensure their comfort.
• Operate the check-in process and collect guest information.
• Manage cash transactions at the front cash counter.
• Monitor for hazards and ensure guest safety.
• Assist in family events and ensure efficient operation.

Skills

Good communication skills

Customer service skills

Ability to operate an iPad

Ability to work with children

Ability to work independently

Job description

Join to apply for the Park Team Member role at Kids Empire

OBJECTIVE: Team Members are the initial contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction and addressing any questions or comments that guests may have while present at Kids Empire. Team Member workers perform many tasks with the families and peers throughout the park to ensure the guests are having an excellent and safe time while at Kids Empire.

Description

OBJECTIVE: Team Members are the initial contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction and addressing any questions or comments that guests may have while present at Kids Empire. Team Member workers perform many tasks with the families and peers throughout the park to ensure the guests are having an excellent and safe time while at Kids Empire.

Essential Job Functions

• Attending customers as quickly as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park.
• Operating the check-in process by having guests sign the liability waiver and collect guest information such as address, name, email address, and phone number using an iPad.
• Operating the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by registering the amount of transactions on a daily basis, taking payment from guests by cash or card (credit card / debit card), and providing exact change to the guest if payment is made by cash.
• Verifying the amount displayed on the POS during billing transactions.
• Organizing the refrigerator with drinks, snacks, chips and ice cream.
• Checking snack inventory and coordinating with management to order snacks from specified vendors to replenish stock.
• Walking the floor regularly to monitor for unsafe hazards and ensure guests follow park attendance rules, regulations and guidelines.
• Cleaning restrooms and sanitizing all park structures (e.g., tables, chairs, playground structures).
• Assisting and participating in family events and ensuring events operate efficiently.
• Other duties as assigned.

Physical Demands

• Stand, walk, bend, and twist constantly
• Frequent bilateral hand movements
• Good finger dexterity
• Must be able to work in noisy environments created by guests (children/yelling/music)
• Must be able to tolerate a hectic and busy work environment during scheduled hours
• Must be comfortable with heights and tight spaces

Qualifications

• Work weekends and holidays
• Able to work with children
• Operate an iPad
• Good communication and customer service skills
• Work independently
• Read and write in English