Park Resort General Manager & Guest Experience Leader

Explor Crater Lake, LLC; Oregon (WI); On-site; USD 120,000 - 180,000; Full time

Job summary

Explor Crater Lake, LLC seeks an accomplished General Manager to lead a premier hospitality destination at Crater Lake National Park. You will oversee lodging, F&B, retail, guest services, and other revenue streams, driving safety, service excellence, and financial performance.

The role requires directing day-to-day operations, building strong management teams, and translating strategy into action across departments. A minimum 7–10 years in hospitality leadership is preferred.

Qualifications

• 7-10 years of increasing leadership responsibility within hospitality, resorts, restaurants, or complex multi-unit operations.
• Proficient business and financial skills with a track record of improving profitability, controlling costs, and driving revenue performance.
• Dynamic leader who can develop teams while fostering accountability and high performance across multiple operational areas.
• Strategic and results-oriented with hands-on execution and operational excellence.
• Exceptional communication skills, sound judgment, problem-solving and relationship-building with diverse stakeholders.
• Skilled at managing labor, staffing, scheduling, and operational performance in fast-paced environments.
• Proficiency with POS/PMS systems and Microsoft Office Suite.
• Bachelor’s Degree in Hospitality Management, Business, or related field preferred.

Responsibilities

• Direct the day-to-day operation of a high-volume, multi-faceted hospitality destination, overseeing multiple departments, business units, and revenue streams while maintaining seamless coordination and execution.
• Own overall financial performance, including P&L management, budgeting, forecasting, labor strategy, cost controls, and revenue optimization.
• Drive performance across the operation by establishing clear standards, strengthening processes, and identifying opportunities to improve productivity, efficiency, and profitability.
• Build and lead strong management teams, with a focus on recruiting, coaching, succession planning, accountability, and employee engagement.
• Translate business strategy into action, partnering with senior leadership, stakeholders, and operational teams to achieve business objectives and support continued growth.
• Set the standard for the guest experience across a high-volume operation, ensuring consistent service, quality, and responsiveness throughout the property.
• Maintain a strong culture of safety and compliance, ensuring adherence to regulatory requirements, company standards, risk management practices, and workplace safety protocols.
• Use operational and financial data to guide decisions, identify trends, address performance gaps, and capitalize on opportunities across the business.
• Oversee workforce initiatives, including employee retention, engagement, seasonal staffing, and housing programs where applicable.
• Lead organizational and operational change, effectively implementing new initiatives, adapting to evolving business needs, and maintaining continuity across the operation.
• Perform additional duties as assigned.

Skills

Hospitality leadership

P&L management

Budgeting

Forecasting

Staff development

Strategic planning

Labor management

Operations excellence

Communication

POS/PMS systems

Microsoft Office

Education

Bachelor’s Degree in Hospitality Management, Business, or related field

Job description

Explor Crater Lake, LLC seeks an accomplished General Manager to lead a premier hospitality destination at Crater Lake National Park. You will oversee lodging, F&B, retail, guest services, and other revenue streams, driving safety, service excellence, and financial performance.

The role requires directing day-to-day operations, building strong management teams, and translating strategy into action across departments. A minimum 7–10 years in hospitality leadership is preferred.