Park Operations Team Lead — Onsite, Full-Time (MOD)

Sky Zone, LLC; Boise (ID); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401k with company matching

Career growth opportunities

Job summary

Sky Zone seeks a Team Lead for Boise, ID. This full-time, onsite role rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities to build leadership, guest experience, and operational excellence.

You will coach teammates, ensure safety, and manage shift operations to keep the park running smoothly while delivering WOW service. Compensation starts at $15.50/hr with full benefits for eligible employees.

Qualifications

• Minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
• Prior supervisory or leadership experience.
• Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred.
• Basic proficiency with technology, including POS systems and Microsoft Office Suite/Teams.
• Availability to work evenings, weekends, and holidays when the park is most active.
• Must be at least 18 years of age.

Responsibilities

• Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.
• Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments.
• Step into any operational area as needed (Programs, Café, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow.
• Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.
• Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
• Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.
• Enforce all safety policies and complete incident reports when necessary.
• Ensure all opening, closing, and shift procedures are executed with consistency and accuracy.
• Maintain cleanliness and operational readiness of the park throughout the shift.
• Lead Sales & Service, Parties & Events, and F&B/Facilities leads to drive performance and guest delight.

Skills

Leadership

Operations

Guest service

Coaching

Communication

Tools

POS systems

Microsoft Office

Teams

Job description

Sky Zone seeks a Team Lead for Boise, ID. This full-time, onsite role rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities to build leadership, guest experience, and operational excellence.

You will coach teammates, ensure safety, and manage shift operations to keep the park running smoothly while delivering WOW service. Compensation starts at $15.50/hr with full benefits for eligible employees.